Planning and Business Improvement Analyst

Salary £39,962- £46,663 per annum

About us

The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage.

About the role

This is a fixed term temporary role until 31st July 2026.

This is a specialist role within the Planning, Research & Systems Improvement Team with a core focus on developing and leading the College’s new Service Hub — a digital platform providing a single point of access for professional services requests, workflows and support.

The post holder will design and deliver practical, user-friendly systems and processes that improve how services are accessed and managed across the College. By combining digital expertise, process analysis, and a customer service mindset, the role will make it easier for staff to get the help they need, when they need it — while generating insights that drive operational improvement and enhance the student and staff experience.

Main Responsibilities:

To achieve these specific duties, include, but are not limited to:

• Develop and lead the Service Hub as the College’s central access point for professional services, ensuring it is intuitive, reliable and demonstrably valuable to users.
• Design and optimise digital workflows (e.g. forms, approvals, ticketing, service requests) using Microsoft 365, SharePoint, Power Automate and related platforms.
• Run discovery sessions and workshops with service teams to analyse needs, map existing processes, and co-create improved, user-centred workflows.
• Build dashboards and reporting tools that provide service insights, track demand and inform evidence-based decision making.
• Act as a trusted partner to professional services teams (Finance, HR, Estates, IT, Marketing etc.), helping them streamline processes and improve customer experience.
• Support adoption and change management by providing training, guidance and documentation to ensure new tools and workflows are embedded effectively.
• Champion continuous improvement, maintaining governance standards, capturing user feedback, and iterating solutions for long-term impact.
• Contribute to wider business improvement projects including student lifecycle, curriculum planning and performance monitoring initiatives.

If you want