Job Title: Resident Liaison Officer (RLO) - Social Housing Project
Location: Enfield, London
Start Date: August 2025
Salary: £25k - £30k

About the Project:

We are seeking an experienced Resident Liaison Officer (RLO) to join our clients project team for a key project based in Enfield. The scheme involves refurbishment works to a sheltered housing block, including:

* Full roof replacement

* Window replacements and associated making good

* Façade repairs

* Internal decorations to communal areas

This is a live environment with vulnerable residents, so communication, empathy, and professionalism are critical throughout the duration of the project.

Key Responsibilities:

* Act as the main point of contact between the residents and the project team

* Ensure clear, timely communication of works to all residents and stakeholders

* Organise and attend resident meetings, drop-in sessions, and coffee mornings

* Assist with scheduling access to properties and communal spaces for surveys and works

* Maintain detailed records of correspondence, complaints, and resolutions

* Manage and resolve resident issues or concerns in a prompt, sensitive manner

* Distribute newsletters, updates, and notices relating to works

* Ensure safeguarding procedures are followed when working around vulnerable residents

* Work closely with site managers and contractors to ensure minimal disruption

Requirements:

* Previous experience as an RLO on housing refurbishment projects, preferably in sheltered or supported housing

* Excellent communication and interpersonal skills

* Empathy and understanding when dealing with elderly and/or vulnerable residents

* Strong organisational and record-keeping skills

* Able to work collaboratively in a fast-paced site environment

* Basic knowledge of construction processes preferred

* Must be based in Enfield

For more information, please apply within or contact Aaron Billett at CSC Recruitment