1. To be responsible for all administration, the management of finances and stock control, the maintenance of hygiene and Health and Safety standards as laid down and the care and maintenance of the building/s and equipment.

1. To support, develop and enable service users towards participation in community life, personal independence, and normal social functioning, consistent with their abilities and preferences.

1. To lead and support service managers, deputy managers and senior staff to allocate and monitor services to individual service users, in accordance with care and support plans agreed by the Commissioning Teams.

1. To maintain high standards of confidentiality at all times in accordance with policies and procedures and legal requirements. When information needs to be shared it must be necessary, proportionate, relevant, accurate, timely and secure.

1. To be familiar with and practice in accordance with the Vulnerable Adults Policy and practice guidelines and always relate any issues or concerns to a line manager.

1. To monitor the effectiveness of the key-working systems within the registered scheme and to ensure the highest standard of care for service users. To ensure that individual care and support plans are reviewed and implemented by all appropriate people.

1. To manage service user assessment, including undertaking home visits where necessary.

1. To ensure that risk assessments are carried out for each service user so that the service is provided in a manner which minimises risk to the service user and staff, and to keep records of all completed risk assessments.

1. To ensure that financial information is obtained from service users, or via commissioning colleagues and recorded to assist with financial assessments can be made and relevant charges levied and collected.

1. To ensure the progress of service users is assessed with a view to maximising their independence levels, encouraging them to achieve their full potential. This will include the rehabilitation of service users, wherever possible, and re-enabling them to participate independently within the community.

1. To enable service users to participate in the recreational and leisure activities of their choice, and to assist them to maintain their personal skills.

1. To ensure that all Care and Support Plans and information about service users/residents including manual and computerised information, are recorded to an agreed format and an acceptable standard and kept in accordance with Data Protection Legislation (GDPR).

1. To promote effective communication and positive relationships, and to enable service users to have access to advocates where appropriate.

1. To operate and promote an effective and responsive complaints procedure in line with policy.

1. To ensure that service users who are experiencing a change in their care or support requirements and provision are supported and assessed as appropriate.

1. To liaise with other professional partners and agencies (including medical/nursing where appropriate) at commencement, during and at the end of a service.

1. To ensure the proper control, recording and issuing of medications as prescribed by the medical practitioner and in accordance with legislation and the Medication Policy. To monitor and support service users who are able to administer their own medication.

1. To ensure the residential services are compliant with the guidelines and standards set out by the Care Quality Commission (CQC) and other statutory and legal frameworks and to respond appropriately to inspection reports.

1. To promote and maintain quality assurance processes in line with agreed monitoring and reporting systems.

1. To co-ordinate and undertake visits to services, to audit the quality-of-service provision against service specifications and standards and write detailed reports as required.

Requirements

• Possession of the Registered Care Manager Award or equivalent is essential.
• A recognised social services qualification (e.g., City and Guilds 325/3 Diploma, or a Certificate in Management Studies or a relevant Social Work qualification, and/or Assessor Award/ Level 2/3/4 in Care.
• A commitment to and responsibility for personal and professional development and actively to take advantage of upskilling through relevant apprenticeship standards and training opportunities.
• A minimum of two years supervisory or management experience in care or support work, including staff supervision and appraisal and either experience of full responsibility for managing a budget, or experience of budget management with supervision.
• Good working knowledge and understanding of the Health and Social Care agenda/Inspection and CQC Regulation processes in relation to monitoring residential / nursing Homes.
• Knowledge of applying care governance and care management to operational policy.
• Negotiation skills and an understanding of and commitment to quality assurance, including customer feedback.
• Ability to manage change within a social care setting.
• Evidence of mentoring/management and leadership skills within the performance and care governance framework. Ability in using audit to improve quality of care.
• The ability and flexibility to work across and support a wide range of services.
• Experience of undertaking data analysis with accuracy and attention to detail.
• Highly numerate, with the proven ability to understand, analyse, interpret, and explain complicated information and data.
• Strong IT skills including Microsoft Office and other IT systems and will develop digital skills as necessary. An ability to manipulate data in excel to produce relevant management information.

If interested, please submit CV and call Varsha on between 9am to 5pm (Mon to Fri)