Payroll & People Advisor
Permanent, Full Time
Salary: £26,315 up to £30,959 per annum
Location: Chelmsford
Working Style: Anywhere Worker

This position follows an Anywhere Worker model, with attendance at the Chelmsford office required on average one day a week based on business needs.

Our client is seeking a Payroll & People Advisor with strong experience in compiling contracts of employment and a solid understanding of HMRC statutory absence legislation. Knowledge of tax, national insurance, pension regulation contributions, and system expertise for user acceptance testing is essential.

The payroll function sits within a broader People, Policy, Economy, and Public Health framework, playing a critical role in shaping both employee and customer experiences. Our client is investing in new technologies to enhance user support, streamline self-service capabilities, and strengthen the transactional service.

As Payroll & People Advisor, you will deliver a high-quality payroll and customer-focused service. You'll be responsible for managing a high volume of diverse transactions, adhering to strict deadlines, and resolving payroll queries through detailed, analytical processing.

You'll act as a first point of contact, providing swift and effective resolutions. The service ethos is centered around delivering support and guidance that is simple, clear, efficient, and effective — reflected in communication style, terminology, and processes.

Key Responsibilities:

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Ensure accurate data input to process payments and deductions in line with statutory and contractual requirements (e.g., pension contributions).

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Resolve complex payroll queries within agreed Service Level Agreements (SLAs).

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Manage payroll processes for payments to employees and third parties, and perform associated statutory/internal reporting.

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Safeguard the integrity and confidentiality of personal, contractual, and financial information.

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Collaborate effectively within a team, delivering high-quality outputs and maintaining strong service standards.

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Respond promptly to customer queries across multiple channels including portal, written correspondence, and verbal communication.

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Contribute to service improvements and system testing to exceed customer expectations.

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Work towards individual and team targets set out within the performance management framework.

What You'll Bring:

Essential:

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Strong experience in compiling contracts of employment.

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Solid knowledge of HMRC statutory absence legislation, tax, national insurance, and pension contributions.

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Experience in user acceptance testing of payroll systems.

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Evidence of ongoing professional development; working towards CIPP qualification.

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Accuracy in data input, ensuring payments/deductions comply with relevant requirements.

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Proficiency in using payroll systems to deliver excellent service.

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Understanding of statutory payments, deductions, and pension schemes.

Desirable:

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Ability to collaborate across teams and provide policy-related advice.

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Strong communication skills, with a high level of empathy and professionalism.

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Experience working in a customer-focused environment, resolving queries, and continuously improving service delivery