TransMagic, Inc., An International Software Company, based in Westminster, CO, has an immediate full-time opening for a dynamic individual in an entry-level customer service representative position.
You will provide support and service to the Sales, Accounting and Technical teams, and communicate important messages to our customers and resellers worldwide.
As a successful CSR, you are professional, energetic and cheerful, and you have the ability to quickly learn systems and processes. You will deliver excellent customer service to all incoming prospects and customers.
Do you see yourself working in a great environment?
- Becoming an expert at handling requests from customers and resellers?
- Issuing software licenses for Company products?
- Responding to phone and electronic inquiries?
- Reviewing requests and fielding inquiries diplomatically?
- Escalating high priority issues by redirecting to appropriate colleagues?
- Routing prospect inquiries to the sales staff?
- Providing administrative support for special projects?
- Learning about the manufacturing software industry?
- Updating information in the company CRM database?
- Learning QuickBooks skills to create customer quotes?
- Managing customer subscriptions and renewals?
In order to be a great CSR you ...
- Possess fantastic listening, communicating and rapport building skills;
- Are detail oriented and keep accurate records;
- Have a facility with data and numbers;
- Prioritize tasks, meet deadlines and maintain composure;
- Work well independently and in a team environment;
- Have strong analytical, conceptual, and problem-solving skills;
- Are proficient with MS Office software;
- Have strong organizational skills.
- Do you speak a foreign language? That's a plus!
- Previous experience is a plus.
- You will have the opportunity for advancement!
- Bachelors or Associates degree preferred
- High School Diploma required
If you see yourself here, please send us your resume along with your Education details and Salary history!
About TransMagic, Inc. -- TransMagic is an engineering software development company, located in Westminster, CO. The company is growing through increased direct sales, OEM relationships and international distribution channels. Our products are sold on a global basis to manufacturing companies primarily in the aerospace and automotive industries. We accept payment in foreign currencies through master resellers in Germany, UK and Japan. We develop new products to suit niche manufacturing markets. We work in a pleasant office environment with a great team of dedicated professionals.
Read more about TransMagic on our website at #removed#
Role: Customer Service Representative
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