Job Title: Block Manager

Location: Hertfordshire / London

Salary: Up to 45k

Hybrid: 2x per week in office

About the Role:

We are seeking a proactive and experienced Block Manager to oversee a portfolio of residential and mixed-use developments. This role is ideal for a property professional with strong block management experience who thrives in a client-facing and operational environment. You will ensure developments are efficiently managed, compliant, and deliver excellent service to residents and clients alike.

Key Responsibilities:

• Manage a portfolio of developments, ensuring service charge budgets, contracts, and risk management routines are delivered accurately and on time.
• Lead or support mobilisation processes for new contracts, liaising with clients, contractors, and internal teams to ensure a smooth handover.
• Monitor compliance, health & safety, and risk assessments across developments, maintaining detailed records and reporting on performance.
• Manage contractor relationships and tender contracts to ensure value for money and high-quality service delivery.
• Oversee financial management of service charges, review budget vs actual performance, and support end-of-year accounts.
• Act as the primary point of contact for residents and clients, addressing queries, complaints, and feedback with professionalism and empathy.
• Ensure all activities align with company values, standards, and best practice in property and block management.

Person Specification:

• Strong experience in block or property management, ideally with residential and mixed-use portfolios.
• Knowledge of service charge management, contract administration, risk management, and compliance.
• Excellent organisational skills, with attention to detail and the ability to manage multiple priorities.
• Strong communication and customer service skills; confident liaising with clients, residents, and contractors.
• Proactive, reliable, and able to work independently as well as part of a team.
• Competent in property management software and MS Office; experience with FixFlo, Qubes, or similar systems is a plus.

Why Join Us:

• Work with a dynamic and supportive team, committed to professional development.
• Manage a diverse and challenging portfolio, gaining exposure to mixed-use and complex developments.
• Contribute to a company that values meticulous service, compliance, and customer experience.