JOB TITLE: Field Service Engineer

INDUSTRY: Robotics

LOCATION: North Midlands (1 hour from Telford)

SALARY: £40 - 45k+ company car and other additional benefits

Job Purpose

To work as part of a small, professional Field Service Team providing service, support and maintenance to our Customers throughout the UK and Ireland.

Job Overview

* Provide repair and maintenance services to Customers in-house and on-site.

* Complete all relevant documentation relating to both robot/equipment performance and Field Service calls.

* Work with Technical Manager to promote services portfolio to customers

* Complete all necessary processes for Stock maintenance and visibility.

* Integrate and work with the existing Service and Applications Team

Main Responsibilities

* Provide Customers with repair services either in-house or on-site, alongside services for troubleshooting, maintenance and basic programming for our robots on scheduled, emergency or 24/7 basis.

* Diagnose, repair and maintain both 4- and 6-axis robot systems and associated controllers.

* Respond to customer service issues by telephone / electronic means as required.

* Document robot and related equipment performance, reporting the results for the purpose of troubleshooting, repair and restart of customer robot systems.

* Complete detailed Field Service reports for all customer calls, document any service interventions in our CRM database and complete all related administration.

* Coordinate responsibilities, activities and schedule with Team Members and Technical Manager to ensure customer satisfaction.

* Communicate frequently with customers to ensure that all expectations are being met.

* Liaise with the relevant department in France for the return of parts under warranty.

* Maintain full visibility of stock including spare parts, ensuring that the appropriate administration is completed, and relevant IT systems are updated in a timely manner.

* Learn robot programming language to be able to provide simple support and instruction.

* To be included in the 24/7 on call rota. This may require response to call outs outside of standard working hours.

* To support the Training Manager in the delivery of maintenance/user training courses as and when required.

Skills & Qualifications

* A Higher Level Engineering qualification or equivalent is desirable but proven experience will be considered

* Minimum of 3 years automation and/or Technical Service experience.

* Experience of electrical/electronic and mechanical troubleshooting, preventative maintenance as well as repair and refurbishment.

* Experience of reading and interpreting electrical/mechanical drawings and related technical documents.

* Knowledge of mechanical engineering.

* Previous experience of working with SAP would be advantageous.

* Good computer skills including Microsoft Office.

* Strong communication skills including the ability to communicate at all levels.

* A full UK driving license.

Working Conditions

* Hybrid role between office base and Customer sites as required.

* Company vehicle will be provided.

* Potential for occasional international travel.

* All necessary IT equipment - including laptop and mobile phone shall be provided