In-Service Support Technician

High Wycombe

Overview

Join a global defence technology organisation providing advanced multi-mission systems for military platforms. The in-service support team delivers engineering expertise to customers worldwide, ensuring equipment remains operational, reliable, and ready for deployment.

Role Purpose

As a In-Service Support Engineer, you'll provide technical support for fielded systems, assisting with maintenance, diagnostics, upgrades, and lifecycle management. Work closely with engineering, project, and customer-facing teams to maintain high availability of deployed equipment.

Key Responsibilities

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Support delivery of in-service engineering activities alongside project engineering teams.

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Maintain lab spaces and ensure equipment is serviceable and compliant.

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Diagnose, investigate, and resolve system defects.

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Install and integrate hardware or line-replaceable units (LRUs).

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Conduct surveys, repairs, and testing on equipment.

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Perform integration and acceptance testing with design and software teams.

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Prepare and dispatch project equipment; maintain and repair test assets.

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Assist field engineering teams by coordinating spares and test resources.

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Monitor system performance and perform root-cause analysis.

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Support inspection and preventative maintenance programmes.

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Highlight resource constraints and contribute to engineering best practices.

Skills & Experience

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HNC or higher in Engineering (or equivalent technician experience).

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Hands-on skills in maintaining complex technical systems; electrical bias preferred.

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Experience in regulated/high-technology environments (defence desirable).

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Strong fault-finding and investigation abilities.

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Ability to work on-site at least three days per week.

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Experience with maritime equipment is advantageous.

Personal Attributes

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Strong communication and rapport-building skills.

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Highly organised with good attention to detail.

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Takes responsibility for quality, deadlines, and technical decisions.

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Effective collaborator who supports team success.

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Able to obtain required security clearance.

Benefits

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Flexible working options

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Optional compressed schedule and early Friday finish.

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Annual bonus, generous holiday allowance, holiday buy/sell options.

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Employee reward schemes and optional private healthcare packages