Complaints Handler

Financial Services

Hampshire

Up to £32k pa

We are looking for a Complaints Handler, who can resolve and report on complaints and claims received for our client, providing the highest level of customer experience and deliver fair and justified customer outcomes.

Responsibilities:

• Thorough investigation and response of complaints
• Interaction through telephone and written communications
• Adhering to regulatory obligations
• Liaison with the Financial Ombudsman Services
• Root cause analysis and presentation of management information as required
• Assistance to the Team Leader and other business areas as required
• Maintain good relationships with key business areas

Skills and Experience

• At least 2 years of Complaint Handling within an FCA regulated environment
• High level understanding of CONC, DISP, MCOBS, BCOBS and CCA regulations
• Exemplary standard of written and verbal output
• Complaint handling including Section 75 claims
• Experience in collating Root Cause analysis
• Demonstration of business improvements made as a result of complaint feedback
• Experience in Financial Ombudsman Service liaison and case management