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DATE ADDED: Fri 25/10/2019

3Rd Line Support Engineer - Maidenhead

Maidenhead, UK


JOB TYPE: Permanent, FullTime

SALARY: 35000 - 45000

3rd Line Support - BAU Infrastructure Engineer Location: Manchester Salary: £40,000 - £45,000 The role: * Providing technical diagnosis and resolution of any incident placed into the infrastructure queue; * Where the skills of the infrastructure engineer permits, resolution of any incident; * Accurate updates to any calls within the IT Service Management System; * Effective and professional communication skills (verbal and written) with the user in call handling and in updates to the ITSMS; * Establishing priorities with the user when a request for service is placed in line with the defined priority statements; * Validating any Service Request raised via the Service Desk or other triaged from another resolver * Escalating and updating the client Customer Service Account Manager and the client's Infrastructure Manager if related to a P1 or P2 incident; * To be considered, professional and objective at all times. * Effective call closure with the user at point of resolution * BAU tasks The package: For all your hard-work and dedication to your role, you will be rewarded with a basic salary of up to £40,000. This also includes a market leading benefits package. The person: You will require the following skills: * Verbal and written communications * Microsoft Server 2012 / 2016 in both on-premise and hosted in Azure* * Microsoft Office 365 Administration * Mimecast Administration* * Backup technologies - Veritas Netbackup, Microsoft Azure Backup* * Anti-Virus - Trend (cloud, server and endpoint)* * Microsoft Windows 10 Desktop and associated Microsoft Office 365 Pro Plus *training will be provided specifically on these products if required In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process -