Duty Careline Officer - OUT OF HOURS

Hammersmith and Fulham

£25.29 per hour

To work within European working directives
To respond to all telephone & alarm calls, providing a link between the caller and appropriate services by assessing the nature of emergency calls, prioritising level of urgency and responding accordingly.
To visit service users where necessary, driving to the property, identifying the extent of practical and emotional support required and contacting and liaising with other emergency services, agencies, next of kin etc., as appropriate.
To be responsible for maintaining an accurate computerised record of all calls and requests for assistance from internal and external Departments and agencies and to assess such requests and liaise with the appropriate personnel.
To install telecare alarms and equipment
To respond accordingly to all housing/repair issues for all Sheltered Housing, Housing Associations and Trust tenants, by calling the appropriate service
To find out more information please contact (url removed)
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency