Role: Planner/Scheduler

Location: Hybrid (50% Home / 50% Warwick Office)
Contract Type: Permanent, Full-Time (40 hrs/week)
Salary: £29,500 per annum
Shift Pattern:
Rotating Monday-Friday shifts:
• 07:30-16:30
• 08:00-17:00
• 09:00-18:00
• 10:00-19:00
Plus 1 in 3 Saturdays (08:30-14:00). Saturday weeks adjusted to maintain 40 hrs. Flexibility required.

About the Role

R9 Recruitment are hiring on behalf of a leading Heating Company for the position of Resource Planner. In this role, you'll be instrumental in supporting the team by optimising daily schedules, ensuring service level agreements (SLAs) are met, and maintaining high standards of customer service. You'll act as a key point of contact for engineers and team managers, helping resolve issues and drive operational efficiency.

Reporting & Collaboration

You'll report directly to the Resource Planning Manager and work closely with internal teams. Strong communication skills are essential, especially when handling queries from engineers, managers, and occasionally dissatisfied customers—with professionalism and empathy.

Key Responsibilities

* Maximise engineer utilisation and minimise travel time

* Manage same-day planning and VIP service levels

* Order parts, schedule follow-up visits, and keep customers informed

* Support first-time fix rates and reduce broken promises

* Monitor job jeopardy and prioritise accordingly

* Adapt to daily challenges while maintaining resource efficiency

* Communicate delays and changes promptly

About You

We're looking for someone who thrives in a fast-paced environment and brings a proactive, solution-focused mindset. You'll be calm under pressure and confident juggling multiple tasks.

Essential Skills & Experience:

* Proven experience with scheduling/planning systems

* Strong PC skills (Windows, Word, Excel)

* Excellent multitasking and problem-solving abilities

* Commitment to continuous improvement and team collaboration

Benefits

* Competitive salary + incentive scheme

* 25 days holiday + bank holidays (option to buy more)

* Pension scheme, income protection, maternity/paternity/sick pay

* Staff discounts and additional perks

Ready to plan your next career move? Apply to this advert or call the R9 Recruitment Team