Sales Team Leader - Drive Performance & Develop Talent
Location: Romford Area
Employment Type: Full-Time, Permanent
Salary: £40,000 basic + Uncapped Commission (OTE £50,000+)
Sector: Contact Centre / Financial Services

We're working with a growing consumer-facing business in the financial services sector. Known for their strong internal culture and commitment to development, they're looking to appoint an experienced Sales Team Leader to take ownership of a high-performing telesales function.

This is a hands-on leadership role suited to someone who thrives in a fast-paced, KPI-driven environment. You'll be responsible for motivating your team, identifying coaching opportunities, and driving both sales results and service standards.

Responsibilities

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Lead and manage a team of outbound sales agents, ensuring consistent delivery against KPIs

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Use performance data to coach and develop individuals, supporting both underperformance and high-potential growth

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Conduct regular 1:1s and monthly reviews with clear action plans and follow-ups

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Recruit, onboard, and train new staff to integrate seamlessly into the team

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Manage daily operations including absence, timekeeping, and service levels

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Collaborate with senior management on performance insights, MI reporting, and strategic improvements

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Ensure compliance with internal processes and FCA regulations

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Identify opportunities to improve sales processes, customer journeys, and team efficiency

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Promote a strong team culture focused on development, accountability, and continuous improvement

About You

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Proven experience managing a successful telesales or contact centre team

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Track record of driving performance through clear KPIs and coaching frameworks

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Experience in an FCA-regulated environment is highly desirable

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Confident using Excel, CRM platforms, and other sales performance tools

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Strong interpersonal skills — able to lead by example, resolve conflict, and motivate a team

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Commercially aware and comfortable working with performance data

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Adaptable and solutions-focused in a changing, fast-paced environment

Working Pattern

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Monday to Friday: 8:30am - 8:00pm (just one late shift per month)

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Saturday: 9:00am - 5:00pm (one per month)

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Sunday: 10:00am - 5:00pm (one per month)

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37.5 hours per week

What's in It for You

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Up to £40,000 basic salary

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Realistic on-target earnings of £50,000+ (uncapped commission)

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24 days annual leave plus your birthday off

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Company-funded Health Cash Plan (dental, optical, physio, private GP, etc.)

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Pension scheme and life assurance (4x salary)

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Access to personal development and professional qualifications

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Staff rewards and recognition programmes

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Holiday buy scheme, shopping discounts, and social events

If you're ready to lead from the front, develop a winning team, and play a key role in a business that values growth and performance — apply today