Position: Lettings Negotiator

Location: Tamworth

Salary: £26,000 to £28,000 D.O.E

Working Hours: Monday – Friday, 9:00am – 5:00pm; 1 in 3 Saturdays, 9:00am – 1:00pm

Annual Leave: 25 days

Job Role

We are seeking a proactive and customer-focused Lettings Negotiator to join our team. Your responsibilities will include:

Administrative Duties:

• Maintain accurate and up-to-date records within our internal systems.
• Process paperwork efficiently and professionally.
• Respond to phone and online enquiries in a timely and courteous manner.

Property Management & Lettings:

• Organise and conduct property viewings in line with company standards.
• Manage application forms, including obtaining references and ensuring compliance with company policies.
• Negotiate tenancy terms with landlords for new leases and renewals.
• Issue work orders, obtain quotes from contractors, and monitor property maintenance issues.
• Coordinate with contractors, landlords, and tenants to ensure timely maintenance responses.
• Conduct regular property inspections, report findings to landlords, and address issues proactively.

Financial & Compliance Responsibilities:

• Conduct market appraisals for lettings and advise clients accordingly.
• Prepare and manage budgets, collect service charges, and provide financial reports.
• Organise reactive and planned maintenance, supervise contractors, and maintain communal areas.
• Oversee compliance, health & safety, risk assessments, fire safety inspections, and asbestos reports.
• Serve as primary contact for leaseholder inquiries, complaints, and communication.
• Arrange and manage building insurance policies, handle claims, and ensure adequate coverage.

Key Skills & Attributes

• Exceptional organisational and prioritisation skills
• Excellent written and verbal communication skills
• Strong team player with a proactive attitude
• Outstanding customer service experience
• IT literate (MS Office, email systems, internet)
• Ability to build and maintain strong internal and external relationships
• Previous experience in a negotiator role is desirable but not essential
• Awareness of equality and diversity principles
• Flexible, enthusiastic, and open to change and new ideas
• Willingness to take responsibility and work using own initiative
• ARLA qualification preferred but not essential
• Full UK driving licence with access to own vehicle
• ALTO software training preferred

What’s Next?

Hit apply and we will be in touch shortly. If you are searching for a new role, but this isn’t quite perfect, we specialise in all things property and can contact all the local agents on your behalf, to find you the perfect position! If you would like our help, hit apply anyway and we will reach out.