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DATE ADDED: Thu 11/10/2018

EPM Change Request Manager

Rosemont, USA


Job Description


EPM Change Request Manager


Duration: 3-month contract

Location: Chicago, IL


Overview: The CRS Group is currently looking for a EPM Change Request Manager for one of our clients in the Chicago area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.




Job Description:

  • This position is responsible for the people side of change by evaluating the impacts of an initiative on the associates and our agent partners
  • This position designs and leads change management solutions to maximize project success and associate acceptance
  • Ensures the successful and sustained outcomes of the initiative by designing change management solutions to enable the project's transition to day-to-day operations
  • Additionally, this position is responsible for implementing new tools and tactics into the team's change management methodology



Duties and Responsibilities:

  • Define and analyze the organizational change impacts for internal stakeholders affected by a project
  • Impact of introducing new policies, system functionality, products, procedures and network changes to current business processes
  • Develop a versatile and comprehensive project change management strategy to meet the projects business objectives
  • Recommend approaches to align key organizational stakeholders to the change
  • Provide oversight and guidance to team members in the development of change strategies
  • Partner with organizational leadership, communication, training, and business support teams to develop integrated change management activities for all target audiences
  • Develop an integrated implementation plan that includes a focus on the people aspects of change
  • Identify potential resistance areas of the affected audiences, and create mitigation plans and activities to reduce project risks
  • Define and execute plans to measure the post-launch effectiveness of change management efforts
  • Manage the transition from project activities to business-as-usual operations at the end of the project
  • Utilize project management tools to document, prioritize, and communicate activities and deliverables
  • Perform project implementation activities according to the plan, keeping all project stakeholders fully informed of responsibilities, status, and issues
  • Facilitate post-project reviews to gather lessons learned to apply to future project implementations
  • Approve project implementation scope, plans, and resource requirements
  • Ensure project change management activities occur on time, within budget, and with a high degree of satisfaction by those affected




  • Bachelor degree preferred
  • 6 years' experience, including 3 years of Project Management experience and a minimum of 2 years at an analyst level position; Operations management experience is a plus
  • Prior experience implementing large-scale business systems and processes across functional and departmental lines
  • Prior experience developing integrated change management strategies for organizational change initiatives is preferred
  • Ability to identify and opportunities to improve the integration of existing systems with business processes; consult with users on leveraging system features and prioritize projects
  • Ability to build cross-functional teams is required
  • Excellent oral and written communication skills are required
  • Excellent interpersonal skills are required
  • Proven track record in rolling out technical projects is preferred
  • Business knowledge of the wireless industry is a plus


Role: EPM Change Request Manager
Job Type:
Location: Rosemont,

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