Income Officer Vacancy waiting to be filled

Venn Group would like to introduce the following position of ‘Income Officer’ in Sheffield

Position:         Income Officer

Location:        Sheffield

Rate:               Negotiable Depending on Experience     

Length:           3 months   

Hours:             37.5 hours p/week – no weekend working  

The role will predominantly involve:

• Being responsible for all aspects of the rent recovery process including chasing arrears over the phone, sending letters, and carrying out home visits
• Negotiating new payment plans and set up direct debit schemes
• Liaising with the housing benefit departments to chase back payments and ensure that tenants were maximising their housing benefit
• Working closely with other teams within Tenancy Services and other departments to ensure effective delivery of services to customers
• Preparing cases for court using the PCOL system and attended court and evictions on behalf of the organisation
• Working with tenants both over the phone and face to face, offering advice and guidance in relation to benefit and income maximisation

To be considered for this role you will need to be available to start at short notice, drive and have business insurance.