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Date Added: Wed 15/09/2021

Customer Services Executive

Marlow, UK
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Company: S4 PERSONNEL LTD

Job Type: Permanent, FullTime

Salary: £22000 - £24000

Ref: 3170

Job: Customer Services Executive

Location: Marlow

Salary: £22,000 - £24,000 + up to £1,000 annual bonus

Main Responsibilities:

Our client is looking for a Customer Service Executive to work in their lovely offices in Marlow. The successful candidate will have experience of order processing. You will have proven, telephone-based customer service experience and enjoy offering an excellent level of customer service to your clients. Previous order processing experience required for this role and the successful candidate will ideally have previous experience of using SAP.

  • Process customer orders
  • Handle and respond efficiently to all general and order specific customer enquiries
  • Provide pricing and delivery information
  • Maintain customer databases, pricing and delivery information generating work flows
  • Log details of enquiries, comments and complaints and details of actions taken
  • Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
  • Prepare and distribute customer activity reports
  • Communicate and coordinate with internal and third-party stake holders

Key Skills:

  • First class customer service skills

Experience:

  • Previous experience of order processing
  • SAP experience preferred

Please only apply if you match all of the above criteria.

S4 is acting as an agency for this role.

At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 1 hour.
If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on.
Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.

Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.

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