Position:  Housing Officer Specialist

Location: Ebley Wharf, Stroud, GL5 4UB

Start Date: ASAP

Contract Duration: 4+ Months

Working Hours: 37 hours per week, Monday to Friday

Pay Rate: £100.00 Per Day                                                                                          

Job Reference: (phone number removed)

Who We Are Looking For

We are seeking an experienced Housing Officer to join a busy, generic housing team. This is a hands-on, field-based role requiring a confident professional who can manage a diverse caseload, work independently, and handle complex tenancy issues.

This role is fully office and patch-based (5 days per week), so candidates must be comfortable working on-site and within the community.

Job Responsibilities

Tenancy Management

Manage a portfolio of tenancies, ensuring compliance with tenancy agreements

Conduct tenancy audits and property visits

Handle general tenancy-related enquiries and casework

Income & Arrears Management

Monitor rent accounts and take appropriate action to recover arrears

Support tenants with financial difficulties and signpost to relevant services

Anti-Social Behaviour (ASB)

Investigate and manage ASB cases, working closely with tenants and partners

Take appropriate enforcement action where necessary

Safeguarding & Support

Identify and manage complex cases including hoarding and vulnerable tenants

Work collaboratively with external agencies such as police, mental health services, and adult social care

Customer Service & Operations

Provide phone cover and respond to tenant queries in a timely manner

Maintain accurate records and case notes

Ensure compliance with policies and procedures

Person Specification

Must-Have:

Proven experience as a Housing Officer within a UK Local Authority

Strong background in tenancy management, rent arrears, and ASB casework

Experience handling complex cases including hoarding and vulnerable tenants

Ability to work independently across a housing patch

Excellent communication and stakeholder management skills

Experience working with partner agencies (e.g., police, social services, mental health teams)

Nice-to-Have:

Knowledge of housing legislation and best practice

Experience in a generic housing officer role covering multiple functions

Strong case management and reporting skills

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