Our OEM Client based in Dunton, Essex, is searching for a Recall Program Co-ordinator to join their team, Inside IR35. This is a 7-month contract.

Umbrella Pay Rate: £29.43 per hour, increasing to £36.38 per hour after 13 weeks.

Responsibilities:

This important and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions).
 The candidate will develop cost effective dealer repair strategies for vehicle concerns. 
Create Dealer Bulletins, Service Instructions and Customer Letters.
Set-up affected vehicle populations in PTS, GRID and GCAMP systems.
Work closely with the Office of General Council.
Work with translations agencies.
Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress.
Liaise with all National Sales Companies in Europe and Global Offices.
Liaise with our client parts Supply Chain Management.
Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centres.
Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings. 
Provide Recall status input to various forums, attending and presenting to senior management teams when required.
Liaise with customer letter mailing agency.
Ensure departmental processes/records are compliant with current/future audit requirements.
Skills Required:

Recalls and Service Program Co-ordinator.
Interpersonal and communications skills, IT skills (Excel, Word, PPT), analytical skills.
Able to multitask and manage multiple programs effectively.
Able to work under pressure.
Experience Required:

Vehicle engineering and / or Dealer Workshop experience.
Education Required:

Degree in Engineering, dealer workshop repair process.
Master Technician trained.
Additional Information:

3 days onsite, 2 days working from home