Mortgage Administrator / Mortgage Admin – Independent Brokerage – Luton
Location: Luton, Bedfordshire
Salary: £25,000 – £30,000 Basic Company Pension DIS Benefits Career Progression
Employment Type: Full-Time, Permanent
Recruiter: Cameron James Professional Recruitment
Join a Thriving and Reputable Mortgage Brokerage in Luton as a Skilled Mortgage Administrator
Cameron James Professional Recruitment is delighted to be working in partnership with a highly respected, independently owned Mortgage Brokerage in Luton to recruit an experienced and detail-oriented Mortgage Administrator (Mortgage Admin).
This is a fantastic opportunity for a motivated and ambitious Mortgage Admin professional to join a successful financial services team. If you thrive in a fast-paced environment, enjoy delivering first-class client service, and are seeking a long-term role with real career progression, this could be the ideal position for you.
Due to business growth and a consistently high volume of applications—averaging over 100 new mortgage and protection cases each month—the firm requires an experienced Mortgage Administrator to strengthen its back-office support and ensure smooth progression of all cases from submission through to completion.
About the Role
As a Mortgage Administrator, you will play a vital role in supporting a team of 6 whole-of-market Mortgage Brokers. You will manage a live pipeline of 30–40 mortgage applications at any one time, ensuring exceptional service is delivered to both clients and lenders.
This is a fast-paced, client-focused role requiring diligence, accuracy, and the ability to communicate effectively with all stakeholders.
Key Responsibilities:
- Act as the main point of contact for clients throughout the mortgage journey, providing timely updates and reassurance.
- Liaise daily with mortgage lenders, providers, and solicitors to progress cases efficiently.
- Accurately check, review, and process incoming documentation to ensure compliance with FCA guidelines and internal standards.
- Use mortgage processing systems such as The Key CRM (training provided if required).
- Maintain strong knowledge of mortgage products, lender criteria, and regulatory updates.
- Support brokers with administrative duties to keep the pipeline flowing smoothly.
- Manage client files with confidentiality in line with GDPR requirements.
Candidate Requirements
To succeed in this role, you will need:
- Minimum 2 years’ experience in a Mortgage Administrator or Mortgage Admin role.
- In-depth understanding of the mortgage journey from DIP/AIP through to completion.
- Knowledge of working with multiple lenders and whole-of-market processes.
- Previous experience submitting and chasing mortgage applications.
- CeMAP qualification is advantageous but not essential.
- Familiarity with The Key CRM system preferred.
- Strong organisational skills with the ability to manage multiple cases simultaneously.
- Excellent verbal and written communication skills, with a professional and approachable manner.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- High attention to detail, accuracy in processing, and the ability to work both independently and as part of a team.
What’s on Offer
- Competitive Basic Salary: £25,000 – £30,000 (DOE)
- Company Pension Scheme & DIS Benefits
- Collaborative, people-focused working environment
- A supportive, professional team of mortgage experts
- Ongoing training and career development opportunities
- Excellent progression prospects within a growing firm
- A secure and long-term career path in a respected Luton-based Mortgage Brokerage
Why Apply?
This is a rare opportunity to join a successful and ambitious Mortgage Brokerage in Luton that truly values its people. The business offers a supportive culture, long-term career security, and excellent progression opportunities.
If you are an experienced Mortgage Administrator / Mortgage Admin looking for your next challenge within a thriving financial services environment, we would love to hear from you.
How to Apply
If you’re a detail-oriented and motivated Mortgage Admin professional ready to take the next step, apply today!
