Senior Business Analyst  | Cardiff (Hybrid) | Up to £50,784 + Excellent BenefitsLocation: Cardiff HQ – Hybrid workingType: Full-time, permanentHoop Professional Services is proud to be supporting a high-profile  organisation as they grow their digital and technology team. This is a brilliant opportunity for experienced Business Analysts looking to take the next step and make a difference in a purpose-led organisation with a strong commitment to work-life balance, inclusivity, and wellbeing.Why apply?

• Hybrid working with no core hours
• 30 days annual leave + 9 public/privilege days
• Civil Service Pension – 28.97% employer contribution
• Exciting transformation programme already in motion
• Opportunity to mentor and develop junior analysts

About the role As a Senior Business Analyst, you’ll work within an agile, service-based squad, reporting to a Lead BA. You’ll support the design and delivery of digital services, resolve live service issues, lead process modelling, and play a key role in refining business improvements.You’ll be a collaborative team player with a natural ability to engage stakeholders, map and translate requirements, and coach others across the BA community.We're looking for:

• Proven experience working within Agile teams
• Expertise in business improvement and process modelling
• Strong stakeholder engagement and user-centric analysis
• Confidence mentoring or line-managing other analysts
• Solid understanding of test coverage, live issue resolution and systems/data mapping
• Excellent written and verbal communication skills

 Essential:

• BCS International Diploma in Business Analysis (certificate number will be required)
• Experience using BA tools and techniques (e.g., JIRA, Confluence, SQL or JSON preferred)

If this sounds like the role for you, then please apply now!