Are you a strategic thinker with a passion for travel and a proven track record in operations and commercial leadership? My client are looking for a dynamic Operations & Commercial Director to join their executive team and help steer the next phase of the companies growth. You will possess extensive experience in retail operations and commercial strategy, with a proven track record of driving business growth and operational excellence. Do you have what it takes to be a dynamic leader, effectively manage teams and enhance the overall commercial performance of this successful tour operator. If yes, get in touch to find out more today!

Key Responsibilities

Lead and optimise day-to-day operations, ensuring smooth service delivery and outstanding customer satisfaction.
Drive commercial strategy across all channels to meet revenue and growth targets.
Build and manage supplier and partner relationships to maximise commercial performance.
Lead cross-functional teams across sales, product, operations, and customer service.
Develop KPIs and performance metrics to monitor and enhance team and business effectiveness.
Identify market trends, risks, and opportunities; adapt strategies accordingly.
Oversee budget planning, forecasting, and margin improvement initiatives.
Support international expansion and innovation in product and service delivery.
Execute the continuous improvement and efficient delivery of the companies worldwide events.
Develop and implement strategic plans to drive operational efficiency and commercial success.
Oversee all aspects of Operations, ensuring high standards of service, compliance, and efficiency. Implement best practices and continuous improvement initiatives to streamline processes and enhance productivity.
Monitor and manage financial performance, including budgeting, forecasting, and cost control. Prepare and present financial reports to senior management, highlighting key metrics and actionable insights.
Enhance the customer experience by implementing service excellence initiatives, resolving escalated issues, and continuously improving service standards.About You:

Proven experience in a senior operations or commercial leadership role, ideally within the travel industry.
Strong understanding of the travel ecosystem: suppliers, booking platforms, customer experience, and logistics.
Commercially astute with a strong grasp of P&L management and contract negotiation.
Inspirational leader with experience managing and mentoring cross-functional teams.
Data-driven, tech-savvy, and customer-focused.
Excellent communication and stakeholder management skills.
Able to thrive in a fast-paced, entrepreneurial environment.Company Benefits:

Play a key role in shaping the future of a high-growth travel business
Competitive salary + bonus structure
Travel perks and discounts
Be part of a passionate, collaborative team that loves what they do
25 days holiday rising with service + Bank Holidays + birthday off + Christmas closure
Enhanced annual bonus scheme of up to 25%, enhanced matched pension and access to medical benefit plan
Worldwide travel

Interested?

Please follow the instructions to apply and attach your CV; this vacancy is being managed by Gemma Thelwell on (phone number removed)