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Date Added: Thu 15/07/2021

Technical Customer Service

Watford, UK
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Job Type: Permanent, FullTime

Salary: £25000 - £35000/annum holiday package, rising with service

Are you a trained Electrician or electrically biased Engineer looking to get off the tools and move into a help desk / customer service / technical support role? We're a recognised brand and manufacturer of hand held electrical instrumentation - which you've probably used over your career.  f you've got good computer literacy and a great manner with customers - click 'Apply' to unlock the next chapter in your career.
 
BASIC SALARY: Up to £35,000
 
BENEFITS:
· Holiday package rising with service
· Perks benefits package
· Flexible start and finish times
 
LOCATION: Watford
 
COMMUTABLE LOCATIONS: Hemel Hempstead, St. Albans, Hatfield, Cheshunt, Harrow, Wembley, Hayes, High Wycombe, Amersham, Chesham, Berkhamsted, Tring, Luton, Dunstable, Hatfield, Welwyn Garden City, Stevenage, Slough, Maidenhead, London, Milton Keynes, Hitchin, Bletchley,
 
JOB DESCRIPTION: Electrical Technical Customer Service / Help Desk / Sales Support
 
Reporting to the UK Sales Manager, you will provide reactive electrical technical customer service / help desk support to distributors and customers. You will handle enquires via telephone / email and live web-chat advising on product lines and up-selling where appropriate. This activity is all logged through our CRM system.  
 
KEY RESPONSIBILITIES: Electrical Technical Customer Service / Help Desk / Sales Support
 
· Reactive handling of calls / emails from clients and distributors offering technical advice / support and giving best advice
· Managing Web Chat enquiries and directing towards the appropriate products and referring to the sales team where appropriate
· Managing the eBay outlet - listing items and processing sales information
 
PERSON SPECIFICATION: Electrical Technical Customer Service / Help Desk / Sales Support
 
· You're most probably an Electrician or a qualified Electrical Engineer who wants to move into a more commercial / help desk / customer dealing role.
· These products aren't super complex, but you need to be able to speak to Electrical Engineers and Electricians with credibility and confidence.
· You're good with people - thorough, engaging and always looking to help
· You're not intimidated by sales and the sales process. There is no outbound sales element here - but if a customer calls, you should be able to get them what they want.
 
THE COMPANY:
 
We're approaching 100 years in business, we're a well-respected manufacturer and brand of portable and hand-held electronic instrumentation. With a heavy focus and investment on R&D and New Product Development, we're genuinely a market leader for innovation in our industry sector. Come & find out.
 
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
 
Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.
 
REF: SP16423, Wallace HInd Selection
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