Job Description: No Access Investigation Officer

Location: Newham, East London
Duration: 3 months initially, with the potential for extension
Rate: £21.91 per hour PAYE / £28.57 per hour Umbrella
Working Arrangements: Hybrid working with site visits required across the borough

About the Role

We are currently recruiting for a No Access Investigation Officer on behalf of our public sector client. This role plays a crucial part in ensuring statutory compliance and resident safety by coordinating access to council properties for essential inspections and maintenance.

The successful candidate will manage a caseload of properties where access has been difficult to obtain, working directly with residents and internal teams to resolve issues and facilitate compliance works.

Key Responsibilities

Investigate and manage a caseload of no-access properties, including undertaking home visits and engaging with residents to gain access.
Support statutory compliance by arranging and coordinating access for key inspections, including gas safety, electrical testing, fire safety checks, building safety visits, and damp & mould assessments.
Escalate unresolved cases to the legal team, preparing witness statements, reports, and supporting documentation. Attend court where required.
Identify and refer safeguarding concerns, working closely with internal safeguarding teams and external agencies to support vulnerable residents.
Maintain accurate and detailed case records, ensuring all actions are logged and contributing to service performance monitoring and reporting.Candidate Requirements

Experience working in housing, compliance, property services, tenancy management, or a similar environment.
Strong communication and negotiation skills, particularly with vulnerable or disengaged residents.
Ability to maintain accurate records and manage a busy caseload effectively.
Understanding of statutory compliance requirements within social housing (desirable).
Willingness to travel across the borough.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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