FRS is delighted to be supporting our client who are seeking a Temporary Customer Support Specialist to join their team.

Role:

* Deliver internal support for consumables sales, ensuring smooth operations and customer satisfaction.

* Manage a global portfolio of customers, overseeing the entire order lifecycle from receipt to payment and ensuring service commitments are met.

* Respond to customer inquiries related to spare parts and proactively resolve any delivery-related challenges.

* Administer and maintain supplier and customer data relevant to the delivery of spare parts, provisioning items, and associated services.

* Handle the entry, tracking, coordination, and monitoring of customer materials, delivery schedules, and returns.

* Ensure prompt and accurate order processing by closely coordinating with materials management and shipping teams to meet delivery deadlines.

* Maintain consistent communication with customers regarding order status, manage changes, and provide timely updates on delivery expectations.

* Oversee the returns process and address customer complaints, aiming for swift resolution and high satisfaction.

* Work collaboratively with internal departments to streamline workflows and elevate the overall customer experience.

* Accurately document all customer interactions and transactions within the system for traceability and reporting.

Experience and Qualifications

Experience in customer service, ideally within the aviation industry or wholesale sector.

* Strong practical English language skills, both written and spoken.

* Familiarity with SAP systems (ideally SAP HANA) or other ERP platforms is a plus.

* Strong proficiency in Microsoft Office applications, especially Excel.

* Exceptional organisational skills and a keen eye for detail.

Why Join Us?

Working with First Recruitment Services offers you an incredible chance to gain experience across various industries while enjoying flexibility and great perks:

* 24/7 access to NHS approved GP telephone support and prescription services

* Access to the UK's largest employees discount platform

* Specialist medical assistance and support hotline

* Weekly pay

* Hundreds of gym discounts

* 24/7 access to mental health crisis support and counselling