We are currently working with a Construction & Property Services Company based in Gloucester. The company are looking to for an experienced Scheduling Team Leader to lead the Customer Service team. With this role there is a benefit of flexible work opportunities and on-site parking. If you are an experienced Customer Service Manager, Senior Scheduler or Customer Contact Team Leader this role may be for you.Scheduling Team LeaderSalary: £26,000 - £31,000Working Hours: Monday - FridayLocation: GloucesterAs Scheduling Team Leader you will be working on the Contract Support Team assisting with:

• Identify trends by managing complaints and develop improvements of service provided
• Monitor KPI data to ensure a continuous improvement of service, challenging KPIs where needed
• Sorting PO's & invoices, ordering parts where required
• General administration duties
• Maintain a high level of customer service, escalating matters when required
• Scheduling work and regularly liaising with operatives, ensuring diaries are maintained with accurate information
• Main point of contact for customers dealing with queries and complaints

To be successful in this Scheduling Team Leader role you will need to:

• Have experience within Social Housing or Construction
• Previous leadership/managerial experience
• Have great communication, customer service and organisational skills

The benefits of this Scheduling Team Leader role are:

• Collaborative work environment
• Flexible work opportunities
• On-site free parking
• Company Pension

If you would like the sound of this Scheduling Team Leader role please apply here or send your CV to Kyrie.Samuels @ niyaapeople.co.uk or call