Located in a prominent position on Shoreditch High Street, One Hundred Shoreditch has 258 bedrooms, five restaurants and bars including a breakfast restaurant, a destination cocktail bar and a rooftop bar and terrace, offering panoramic views over East London

The Role

As a part time Front Desk Agent, you will be the first and last point of contact for our guests. You will manage arrivals and departures, handle reservations and guest requests, and act as a brand ambassador for the hotel-ensuring every interaction reflects our values, energy, and attention to detail.

Key Responsibilities

• Deliver a welcoming, confident, and professional check-in and check-out experience
• Anticipate guest needs and proactively resolve queries or concerns
• Handle reservations, billing, and payments accurately and efficiently
• Share local knowledge and hotel recommendations in a natural, engaging way
• Liaise with Housekeeping, Concierge, and other departments to ensure seamless guest journeys
• Maintain immaculate front desk standards at all times
• Uphold brand standards, service culture, and operational procedures

Salary: £15,735 p/a + service charge, plus benefits

This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:

* Competitive annual salary
* Guest experience including dinner and drinks
* 6 complimentary nights a year at any Lore Group hotel
* Lore Group Employee & Immediate Family Rates
* Lore Group Friend and Family Rates
* 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
* 50% discount in Lore Group restaurants and bars
* Contribution towards Health Cash Plan
* Life Assurance
* Length of service incentives (additional holiday)
* Bespoke training programmes
* Free meals on duty
* Incentives such as Ride-to-Work and season ticket loan
* Quarterly employee award ceremony and company staff parties
* Employee assistance programme