Technical Support Engineer – Automation

Location: Staines, Surrey

Contract: 12 months, full-time (40 hours per week)

We are seeking a Technical Support Engineer – Automation to join a dynamic technology team delivering cutting-edge IT service management solutions. In this role, you’ll be working with cloud technologies, complex technical environments, and collaborating across teams to ensure customers receive top-tier support.

What you’ll be doing:

• Providing technical support to users and administrators of a leading IT service management platform.
• Contributing to best practices for delivering exceptional support services.
• Troubleshooting and resolving challenging technical issues with minimal supervision.
• Acting as a customer advocate, prioritising and managing incidents and escalations.
• Working closely with operations and engineering teams to develop and improve tools and processes for faster issue resolution.

What we’re looking for:

• Strong troubleshooting and root cause isolation skills.
• Understanding of user permission levels, domain configuration, group policy objects, and SUDO policies in UNIX/Windows.
• Knowledge of networking protocols such as HTTP, TCP, FTP/SFTP, SOAP, and REST.
• Experience with troubleshooting tools (e.g., Wireshark, Traceroute).
• Proficiency in object-oriented programming (Java preferred).
• Ability to analyse log files and apply standard debugging concepts.
• Familiarity with incident management, knowledgebase usage, defect management, and escalation processes.
• Excellent written and verbal communication skills.

Why join?

This role offers the opportunity to work at the forefront of enterprise technology, gain exposure to a variety of systems, and collaborate with talented teams in a supportive, fast-paced environment.

Also recruiting for below jobs:

• Customer Support
• Technical Engineer – Platform Technologies
• Technical Support Engineer IC2
• Technical Support Engineer – Integration

Please apply now if you have the relevant experience for anyone of these positions and we will be in touch if you are suitable!