A rare and exciting opportunity has arisen for a Reservations Manager to lead reservations operations across two of Edinburgh’s most iconic hotels: Kimpton Charlotte Square and InterContinental Edinburgh The George.
We’re looking for a commercially minded, detail‑driven, and people‑focused reservations leader who can deliver exceptional guest service, maximise revenue opportunities, and ensure reservations systems and inventory are optimised across both properties.
We are offering a salary of £33,500.00, plus a potential earning of a 20% bonus based on performance!
At Kimpton, we are all about being yourself – we pride individuality and being the best version of you. Our meticulously designed Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel. Whereas InterContinental® Edinburgh The George Hotel, is full of culture and has been serving guests since 1881, so we know what it takes to provide an amazing guest experience and just as importantly, to ensure our Team Members are happy
So, what does our Reservations Manager get in return for bringing the IHG life to our guests?
Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.
Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
Apart from Meals whilst on duty, we also provide every employee company sick pay and life insurance, Mental Health First Aiders on Duty, and access to Employee Assistance Programs.
31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) & Enhanced Family Leave (you can ask more details at the interview).
Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores – all the way from retail to cinema
Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!
The Reservations Manager is responsible for leading and supporting the reservations function across both hotels, ensuring a consistent, high‑quality guest journey while driving commercial performance.
This role plays a critical part in the wider Commercial and Sales strategy, ensuring that reservations systems, inventory, and distribution channels are accurately maintained and fully optimised to support revenue targets.
You will lead by example, developing the reservations team while providing accurate reporting, data analysis, and insights to inform commercial decision‑making.
Your Key responsibilities will be:
Lead and support the in‑house reservations team, ensuring daily and weekly tasks are completed accurately and on time while maintaining departmental standards
Actively manage individual reservations, ensuring accuracy, attention to detail and maximised occupancy
Ensure all reservations systems, including Opera, Concerto (CRS), Delphi and OTA extranets, are consistently updated and balanced
Take ownership of rate loading, rate maintenance and agreement information across PMS and CRS
Support inventory management, balancing rooms across all systems to maximise available sellable inventory
Produce accurate daily, weekly, monthly and ad‑hoc reservations reports
Analyse reservations data including direct bookings, cancellations, no‑shows, upsell performance, booking lead time and group materialisation & share insights and recommendations with Commercial Managers, Portfolio Revenue Manager, DOS and Sales teams to drive performance
Support group pricing updates, upsell reporting and revenue analysis
Work closely with the Assistant Groups & Events Manager and wider Sales team to ensure group blocks, inventory and information are accurate across all systems
Maximise efficiency and brand representation through off‑site services (e.g. IHG Voice)
Monitor performance against SLAs, resolve issues and ensure alignment with selling strategy and guest journey expectations
To succeed as our Reservations Manager, you will need:
Proven experience in hotel reservations, delivering exceptional guest experiences and in leading teams
Strong Revenue or Commercial exposure
Strong knowledge of reservations systems and tools, including Opera, Concerto, Delphi and OTAs
Confident managing inventory, rates and distribution channels across multiple systems
To be highly organised, analytical, detail‑oriented and a confident & effective communicator
To be a collaborative leader who builds pride, ownership and consistency within the team
Passion for True Hospitality and acting as a brand ambassador for InterContinental and Kimpton
At IHG, we believe there’s Room for You: Room to Grow (providing career development and learning opportunities), Room to Belong (fostering an inclusive environment where diverse employees can be their authentic selves), and Room to Make a Difference (empowering employees to have an impact on the guest experience and the business).
If you are someone who likes to bring your wisdom and local-know-how to provide a truly personal and luxurious experience for our guests, apply to join us as our new Reservations Manager today!
You must meet the legal requirements to work in the UK.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
