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DATE ADDED: Thu 01/11/2018

First Line Support / Customer Service Advisor

Preston, UK

JOB TYPE: Permanent

SALARY: £8.12/hour £8.12 per hour (Circa £15,800 per annum) + Exce

First Line Support / 1st Line Support / Customer Service Advisor Location: Tulketh Mill, Preston, PR2 2DY Salary: £8.12 per hour (Circa £15,800 per annum) + Excellent Benefits including Perkbox! Hours: 37.5 per week. This will include weekdays and weekends on a rota basis. Shifts are between 8am and 8pm. About us: HGS are a UK multinational award winning Business Process Management (BPM) solutions company with centres based in Preston, Chiswick and Selkirk. Due to continued growth, we are looking for dynamic individuals to join our fast paced, award-winning, passionate team at Tulketh Mill in Preston to work with one of our fantastic clients. The role of a Tech Support Advisor: We are currently recruiting Customer Service Advisors supporting one of our clients. You will be providing an exceptional customer service within 1st line technical support helping those with broadband and phone line faults. You will take inbound calls from residential customers, and endeavour to resolve their queries whilst giving them first-rate customer service. About you: If this is your first job within a contact centre, please do not worry! If you are you passionate about delivering a first-class service to customers and looking to work for an employer that really looks after their staff, we want to hear from you. No previous experience of working in a contact centre is required – We are looking for individuals with any element of customer service experience including hospitality, retail and call centre with enthusiasm and a desire to learn! If you are interested in working for the “Best Largest Contact Centre in the World for Customer Experience” (2015), we would love to hear from you! If you fit the criteria above, please apply now and upload a copy of your CV. Benefits: We have great progression and development opportunities into Team Manager roles or other areas of the business such as Quality or Planning teams to name a few. We also have a number of excellent benefits including Perkbox with loads of discounts with leading high street brands and more, free parking, onsite gym, Company pension and much more. Additional Information: Due to the nature of the role all successful applicants will undergo a reference check, DBS check, CIFAS and credit check as part of the new starter process. HGS is an equal opportunities employer and therefore welcomes applications from all sections of the community
Role: First Line Support / Customer Service Advisor
Job Type: Permanent
Location: Preston, Lancashire,

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