Our client, a growing enterprise seeking to enhance its IT operations, is looking for a Desktop Support Engineer to deliver high-quality 1st and 2nd line support across the business. This user-facing role requires strong communication skills, a solid technical foundation, and a proactive approach to troubleshooting. You’ll be part of a collaborative IT Operations team focused on service excellence and continuous improvement.

Key Responsibilities

• Deliver responsive and effective 1st and 2nd line support to internal users, both remotely and onsite.
• Diagnose and resolve hardware, software, and network issues, escalating when necessary.
• Manage and maintain user accounts, permissions, and group policies in Active Directory.
• Provide technical support for Microsoft 365 applications, Windows OS, and mobile devices.
• Act as the first point of contact for service desk tickets, ensuring timely resolution and clear communication.
• Support hardware provisioning, setup, and troubleshooting including laptops, desktops, and peripherals.
• Collaborate with 3rd line engineers on escalations and contribute to IT documentation and knowledge sharing.
• Maintain asset tracking and ensure compliance with IT policies and procedures.

Key Requirements

• Previous experience in a desktop support or IT service desk role providing 1st/2nd line support.
• Proficient in Windows 10/11, Microsoft 365, and Active Directory administration.
• Experience with common desktop hardware and peripherals, including troubleshooting and setup.
• Strong communication and customer service skills with a problem-solving mindset.
• Exposure to Azure AD and endpoint management tools (e.g., Intune) is a plus.
• Familiarity with ITIL-based service delivery and ticketing systems (e.g., Jira, ServiceNow) is advantageous.

If you're a reliable and enthusiastic Desktop Support Engineer looking to grow in a forward-thinking IT team, we’d love to hear from you!