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Date Added: Sat 01/07/2023

Leak Detection Technician

Lewisham, SE13, UK
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Company: CORE GROUP

Job Type: Permanent, FullTime

Salary: £24000 - £28000/annum

Core Group is excited to offer the postion of Leak Detection Technician in Lewisham

Job Title

Leak Detection - Sales Advisor

Job Purpose

To convert inbound telephone and online enquires to sales

Key Activities & Accountabilities

•Pursue sales leads and enquiries for both commercial and domestic customers via phone, email or

chat

 Attend occasional client visits (internal/ external)

• Provide technical query support to customers, giving prompt and accurate advice within agreed

service level agreements

• Update own customer portfolio daily/ weekly/ monthly

• Monitor and update customer database

• Assist the dispatch function according to their requirements as required in order to maximise

technician utilisation

• Investigate job-related queries relaying to the correct technician or team manager for resolution

• Monitor website activity and deal with any chat enquiries

• Prioritising and organising workload to ensure deadlines are adhered to

• Manage the collection and processing of payments and excess payments

• Set up new customers on in house systems (simply system)

• Proactively review jobs to ensure continued progression

• Take ownership of own caseload, managing the job from beginning to end, using diary system to

review progression

• Immediately report any complaint/ problems to the Leak Detection Manager, in accordance with the

formal complaints procedure

• Recommend ideas for development of the IT systems to the Leak Detection Manager to assist in

improving effectiveness of the department

• Achieve Proficiency in Gateway to success

Key Interfaces

 Leak Detection Claims Manager

 Area Managers

 Leak Detection Director

 Leak Detection Claims Team

 Technicians

 All Polygon colleagues Always by your side .

Specialist Knowledge

• Computer skills (word, excel, outlook simply, customer IT platforms)

• All the products and services offered by the Company

• Aims of the Company

• All Claims Centre service level agreements

• FCA Regulations (Including 'Treating Customers Fairly')

• GDPR

Education & Experience

• Good general education

• GCSE English / Mathematics

• Computer/Administration

How Is Performance Measured?

 Improve sales of Leak Detection

 Achieve 90% call monitoring results

 Achieve 90% job audit results

 CSI

 ESI

 Achievement of personal objectives

If you are interested apply with your CV, for more infor contact Ermal (phone number removed) / (url removed)
Apply Now