I'm currently recruiting on behalf of a highly respected multidisciplinary consultancy within the built environment sector. They are seeking an experienced Operations Manager to lead their facilities and property services function — a critical role overseeing day-to-day service delivery, client satisfaction, and operational excellence.

This is a fantastic opportunity to join a forward-thinking business that delivers meaningful, community-focused projects across sectors including education, healthcare, and local government.

The Role:

As Operations Manager, you'll take full ownership of the facilities and property team's performance and service delivery. Leading a team of six direct reports, you'll be responsible for resource planning, compliance, and ensuring a high-quality, client-focused approach to service management.

Key Responsibilities:

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Lead and manage a team of 6 across property and facilities services

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Oversee daily operations, contract delivery, and service compliance

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Ensure performance against KPIs and client expectations

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Act as a key point of contact for internal and external stakeholders

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Drive a culture of continuous improvement and customer service excellence

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Support staff development and foster a collaborative team environment

About You:

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Proven background in operations or service delivery management

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Experience within facilities, estates, or property services environments

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Strong people management skills and the ability to lead and motivate a team

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Commercially astute with a customer-first mindset

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Solid knowledge of statutory compliance and health & safety

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Excellent organisational and communication skills

What's on Offer:

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A senior role with genuine scope to shape services and lead a growing team

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Competitive salary and benefits package

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Hybrid working and flexible hours

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Professional development opportunities

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A collaborative and values-led working culture