Company: PROACTIVE APPOINTMENTS
Job Type: Permanent, FullTime
Salary: £200 - £215 per day
Technical Support Engineer Location- Surrey
Inside IR35
12 months
Our client is looking for a skilled and motivated Technical Support Engineer with strong customer facing skills to join their backend Tech Support team. This is a hands-on role supporting complex, highly technical systems and integrations, whereyou'll act as an escalation point for challenging issues that require deep technical expertise.
Skills & Experience- Webservices experience (Ability to read and understand)
- JavaScript (Basic understanding)
- Some experience with Unix/Linux environments
- Cloud - Ideally Azure / Entra - AWS or GCP accpetable also.
- SSO - Single Sign-On
- LDAP Services
- Any experience of ServiceNow would be a distinct advantage - Development or Administration
Key Responsibilities - Provide advanced technical support to field engineers, technicians, and product support teams
- Troubleshoot and resolve complex issues across software, systems, and networked environments
- Act as an escalation point when first-line support cannot resolve issues
- Diagnose problems related to integrations, cloud platforms, and system-level software
- Report bugs, design issues, and reliability concerns to engineering teams
- Support customer installations and deliver technical training where required
- Work directly with technical customers to resolve sophisticated product issues
- Collaborate with internal teams to improve product performance and support processes
