We are looking for a proactive and person-centred Waking Nights Complex Needs Keyworker to support up to 11 adults in a residential setting with complex mental health conditions and some with neurodiversity.  The role requires working shifts from 10.45pm to 8am the following day on a 4 on, 4 off rolling rota basis.  You will work alongside a Night Concierge for the duration of the shift.

Servol Community Services is an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions.  Our purpose is to help people on their journey to mental wellness and purpose. As an organisation we continually encourage our teams to succeed and to look for new ways we can help those we support to reach their goals.  Our approach is collaborative, with individuals reassured they are a genuine partner in their own care and recovery. 

Servol recognises the importance of lived experience when working with service users with complex needs and welcome applications from individuals who have first-hand experience of mental ill health.

Organisational Values:

At the heart of everything Servol does are our core values:  Caring, Aspirational, Respectful, Welcoming

Job Purpose:

To provide a range of one-to-one support to service users and help them to develop the skills and support networks to enable them to live independently in the community.

To work as part of an effective team to provide the best quality of support to service users, upholding dignity and ensuring that the support provided is safe, effective and caring.

Responsibilities:

Keeping accurate records (e.g. daily log and risk assessments and incident reporting) and support service users in their dealings with external agencies, in line with Data Protection and Confidentiality protocols.

To comply with all Servol Community Services' organisational policies and procedures such as Safeguarding, Confidentiality/GDPR and Code of Conduct.

To work flexibly as part of the staff rota to ensure safe staffing levels are met.  

To identify outreach support in the community.

To encourage service users to contribute fully to their care and support plan as provided by Servol Community Services by making informed choices.

To maintain contact with service users, to check on their welfare and provide support as set out in their support plan.

To take part in completing Health and Safety checks (fire drills etc.)

To liaise with external agencies (such as CPNs, Social Workers, Community Mental Health Teams etc.) to ensure that service users can access valuable resources and to meet their health & social care needs.

To co-produce and deliver a group wellbeing programme with our service users.

To provide information and to support service users on issues on healthy living, personal care and food hygiene. 

To assist and support service users with planned activities.

To support service users to maintain a high level of personal safety whether inside or outside the unit.  This includes providing advice on developing positive relationships.

To prompt or administer medication in line with Medication Policy and local protocols.

To promote equality, diversity and inclusion in your day-to-day work.

THIS IS NOT A FULL LIST OF DUTIES AND RESPONSIBILITIES - THE JOB DESCRIPTION WILL BE SENT ONCE AN APPLICATION HAS BEEN PRE-SCREENED.

Essential knowledge/skills/experience required for this role:

Proven and demonstrable experience of working with people with comorbidities, including enduring mental health conditions, Aspergers, Autism, drug and alcohol addictions

Proven and demonstrable experience of providing 1:1 and group support for vulnerable adults.

Experience of using a trauma informed approach to support vulnerable adults.

Experience of medication administration or management.

Experience of working in residential or supported living setting.

Good verbal and written skills and ability to convey information clearly.

Positive attitude to working with people experiencing mental health problems.

Ability to cope in a mature way with conflict, distress and challenging behaviour.

If this sounds like you, click 'apply' now.  We would love to hear from you!

Ability to demonstrate practical experience of the use of digital case management systems