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Date Added: Tue 18/05/2021

Warehouse Assistant - Returns

Horsham, UK
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Job Type: Permanent

Salary: £18000 / annually

Our family run organisation are looking for a person to work in their warehouse and be responsible for customer returns. Own transpoort preferable due to the rural location.

Job Specification:

As part of the warehouse team you play an important role in making sure that goods returned by the customers are sorted through in a professional and timely manner. Your primary task is to deal with customer returns and queries, unpack returned orders and prepare them for return to stock. Other duties include keeping the workplace tidy, ensuring stock is stored in excellent retail condition and helping with other assorted warehouse duties.

Responsibilities and Duties:

• Acknowledging receipt of customers' returns.

• Opening returned parcels and quality checking items accurately and with strong attention to detail

• Issuing refunds and organising exchanges

• Where necessary to contact customers by phone, email or in writing to ensure you understand their expectations and to deliver the best possible customer satisfaction.

• Repackaging returned items and relabelling them to be resold.

• Issuing refunds and organising exchanges


• Good level of numeracy

• Basic computer skills, Excel and Outlook

• Fit, healthy & enthusiastic

• Previous relevant experience.

• Attention to detail

Salary: From £18,000 per year

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