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DATE ADDED: Thu 11/10/2018

Call Center Representative JO0076261

McHenry, USA


Job Description

Position: Customer Service Representative - Call Center
Location: McHenry, IL
Shift: Full-time Schedule #1 - Mon - Fri  8:30-5:00
Schedule #2: Mon - Fri  8:30-5:00 during training (4 wks) and then hours change to 10:30 a.m. - 7:00 p.m.

Job Details:

  • Professionally resolves issues by phone in accordance with company policies and procedures
  • Promptly, responsibly, and accurately handles phone calls per the departmental protocol while considering the best interests of the company and our customers
  • As part of continuous quality improvement, documents customer interaction and reports suggestions and complaints including any instance of injury
  • Collects and maintains customer records as part of the customer relations management software
  • Investigates and resolves basic accounting questions
  • Routinely achieves posted phone goal statistic
  • Contacts customers via phone as appropriate to assist in problem solving or clarification
  • May serve as back-up to Digital or Order Entry Customer Service Representative
  • Encourages, supports, and promotes the Customer Service mission statement
  • Represents the company professionally. Avoids negative or misleading information or connotation, while striving to stay within the parameters of our policies and procedures
  • Adheres to the Customer Service Attendance Standard guideline
  • Complies with all federal, state, and local laws and regulations
  • Follows all Company rules and regulations, including health and safety rules
  • Successfully interacts with employees at all levels
  • Regular, reliable performance of all job duties
  • Travel as may be required to meet business and customer expectations
  • Performs all other duties as assigned or as may be required from time to time


  • High school diploma or general education degree (GED) required
  • Minimum three years’ experience as a call center representative required; measured by metrics preferred
  • Strong multi-tasking and computer skills to navigate multiple systems
  • Ability to cope with a fast-paced environment
  • Ability to resolve issues using problem solving logic and troubleshooting skills
  • Flexible and team oriented
  • Excellent verbal and written communication skills
  • Ability to manage multiple conflicting priorities
  • Experience working in an environment with global objectives

Company Description
Our Company:
All Medical Healthcare Staffing specializes in matching professionals of all skills levels with openings in the healthcare industry. Our clients are established companies who are experiencing growth and have partnered with us to quickly fill a need in their organization. We find the right people for temp, temp-to-hire and direct hire placements.

Role: Call Center Representative JO0076261
Job Type:
Location: McHenry,

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