The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
The purpose of this position is to provide Clubhouse services and assuring that the wants and needs of the club members and guests are consistently exceeded.
Must get along well with others;
Provide highest quality of service to the customer at all times;
Promptly and effectively deal with guest complaints and requests (helping with directions, etc.);
Follow all cash handling procedures;
Answer phone with standards of proper telephone etiquette;
Keep lobby and desk area clean and presentable;
Take reservations on property;
Practice safety standards at all times;
Answer questions about the resort and spa;
Perform other duties as assigned.
Interpersonal skills: Strong organizational, problem solving and analytical skills. Ability to work independently and as a member of a team. Strong interpersonal skills. Ability to deal effectively with diverse groups of individuals. Commitment to professionalism and high standards.
Communication skills: Excellent written and verbal communication skills. Understand and respond to a diverse population. Versatility, flexibility and a willingness to work within constantly changing priorities.
Organizational skills: Ability to handle multiple projects, priorities and workflow.
Technical requirements: Knowledge of hospitality. Attention to detail is critical. Ability to collect complex information and assist with interpretation and decision making.
Physical Demands: The essential functions of the position may require frequent sitting, repetitive use of both hands, light grasping with dominant hand, finger dexterity in both hands, near/far visual acuity, depth perception, field of vision accommodation and color vision; requires bending, walking, standing lifting/carrying of up to 40 lbs. or less, light grasping with non-dominant hand, firm/strong grasping with both hands; reaching overhead, crouching, kneeling, climbing, balancing, pushing/pulling.
Mental Demands: The essential functions of the position requires the ability to read and write simple and complex material, have math skills, and the ability to perform simple and complex tasks; analyze data and accurately complete forms & records; compile information, instruct others; work with precision, follow instructions, meet time requirements, memorization, ability to recall multiple details, names, sequences and procedures; problem solving skills, and use of independent judgment.
Work Environment: Work is performed inside in an office environment with moderate lighting and temperature. Work may be performed outside and/or in confined areas. Work is performed using electrical devices and computer equipment. Work may be performed alone, with others, around others, and with verbal and face-to-face contact. Work may include extended days.
Educational/Certificate/Licensing Requirements: Valid driver license. High School diploma/GED; Excellent communication skills; Private club, resort and/or hospitality experience preferred; Type 30+ wpm; Cash handling experience.
Specialized Computer/Language/Software/Other Requirements: Word, Excel, e-mail, internet and adding machine.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Nakoma Resort: a high-end destination resort in the Northern Sierra. The resort is undergoing a transformation in the hands of a dynamic resort development group, which has recently opened a new hotel on site and an amazing recreational center. We have bold, long-term plans for this resort property and others, and are looking for good people to build career relationships as part of our team. See more at nakomaresort.com
Great opportunities for lifestyle as well as career. The Lost Sierra in eastern Plumas County is an undiscovered gem and an amazing place to live. In the midst of the Plumas National Forest, the area abounds with outdoor recreational amenities: hiking, mountain biking, cyclocross, fly fishing, kayaking, birdwatching, skiing.
Role: Front Desk Associate
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