Client Services Manager | Up to £55,000 | Hertfordshire (Hybrid)| Financial Services

Are you a dynamic leader with a passion for driving operational excellence and developing high-performing teams?

We're working with a well-established client within the financial services sector who is seeking a confident and experienced Client Services Manager to join their team. The position is hybrid, with an expectation to be in the office at least three times a week.

This is a fantastic opportunity for someone who thrives on managing people, optimising processes, and delivering insightful MI reporting, all while maintaining strong relationships with stakeholders and clients alike.

Responsibilities:

* Leading, motivating, and developing a team to deliver excellent service and performance.

* Overseeing the client servicing team and enhancing business processes to ensure efficiency and compliance.

* Producing and analysing MI reports to support data-driven decision making.

* Acting as a key point of contact for both internal and external stakeholders.

* Ensuring full adherence to FCA rules and regulations, with a strong understanding of compliance frameworks.

* Driving continuous improvement initiatives across the team and wider business functions.

Requirements for the role:

* Proven people management experience, and a natural leader who knows how to get the best out of a team.

* Strong working knowledge of FCA rules and regulations and regulatory compliance.

* Hands-on experience in process management and operational efficiency.

* Confident in compiling and interpreting management information (MI) reports.

* Excellent communication skills and the ability to influence at all levels.

What's on offer:

* Salary up to £55,000 + Exceptional Benefits package and bonus

* A collaborative and supportive culture, with genuine career progression.

* The opportunity to play a pivotal role in a growing and successful organisation