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DATE ADDED: Tue 02/10/2018

Reverse Loan Officer Assistant

Englewood, USA


Job Description


The Reverse Loan Officer Assistant position provides administrative support to the Branch Manager and Loan Officer(s). Communicates with branch and corporate employees in a timely, efficient, and courteous manner.

Essential Job Functions:

·         Assists Loan Officer in preparing preliminary loan packages for processing by obtaining missing documentation and other information from customers

·         Provides excellent customer service on inbound and outbound sales calls

·         Manages file flow, document receipt tracking, and schedule updates

·         Utilizes information gathered by the Mortgage Loan Originator to prequalify customers

·         Responds to customers’ general questions regarding policy and procedures in the absence of the Loan Officer

·         Works with appraisers to obtain official appraisal

·         Updates customers, real estate agents, and titles companies on the loan’s progress

·         Coordinates and schedules loans closings

·         Maintains the Loan Officers’ customer information in the Customer Relationship Management (CRM)

·         Assists Loan Officers with branch marketing campaigns through mail, email, and internet

·         Maintains relationships through regular communication with referral partners

·         Performs other administrative tasks, such as faxing, emailing, making telephone calls, to support the Loan Officer

Non-Essential Job Functions:

·         Participates in and leads proactive team efforts to achieve departmental and company goals

·         Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions

·         Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

·         Performs other duties as assigned


Required Knowledge and Skills:

·         Solid knowledge and understanding of organizing people, tasks, and activities to yield efficient work flow

·         Solid knowledge and understanding of mortgage servicing best practices

·         Solid knowledge and understanding of customer service and interpersonal best practices

·         Solid knowledge and understanding of CRM and Marketing portals

·         Solid knowledge and understanding of Microsoft Outlook for scheduling


Required Education and Experience:

·         High School diploma or equivalency degree

·         Associate’s Degree or equivalent work experience

·         1 to 3 years of experience with CRM Marketing

·         Demonstrated leadership or management experience

·         Demonstrated experience researching information, problem solving, and making solid business decisions

·         Demonstrated experience reporting, analyzing, interpreting, and critical thinking

·         Demonstrated experience with analytical, critical thinking, problem solving, and making solid business decisions

·         Demonstrated experience producing accurate and detailed work on multiple projects under time pressure

·         Demonstrated experience communicating with all levels of management

·         Demonstrated experience leading by example to foster relationships within the company and department

·         Demonstrated experience effectively managing relationships with internal and external partners

·         Demonstrated experience working in a fast paced and changing environment

·         Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines

·         Demonstrated experience with MS Office software products

·         Demonstrated experience with high volume data entry

Physical Environment:

·         This position is primarily an in office position

·         Normal office environment

Company Description
Whether you’re looking to advance your career as a mortgage professional in our branch network or in a corporate support role, we offer a variety of opportunities to help you grow personally and professionally. Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as a team, support individual growth, and guide us in determining how we can best serve our customers, team members and communities.

We believe that success is determined by the depth of our commitment to perform as a unified team, which is why we could not succeed without every person at Fairway. We also understand that loan originators, also known as “The Street,” are the true driving force for our company.


Our horizontal management structure provides our branch network with some of the fastest turn times in the industry giving a clear advantage in each market. We are a team-oriented, sales-minded organization that truly respects The Street’s needs by providing:
•Entrepreneurial branch platforms
•Extensive loan products and programs
•Competitive and flexible pricing
•Fast Underwriting turn times
•Exceptional Rush Team
•Knowledgeable Support Teams
•Employee Stock Ownership Plan (ESOP)
•Cutting-edge marketing resources, including free access to Home Buyers Marketing (HBM)

Role: Reverse Loan Officer Assistant
Job Type:
Location: Englewood,

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