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DATE ADDED: Tue 02/10/2018

Director Of Sales - Even Hotel Norwalk Connecticut

Norwalk, USA
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COMPANY: CROWNE PLAZA WHITE PLAINS

Job Description

At Even Hotels® we want our guests to relax and be themselves which means we need team members to:
Be you – by being natural, professional and personable in the way you are with people
Get ready – by taking notice and using your knowledge so that you are prepared for anything
Show you care – by being thoughtful in the way you welcome and connect with guests
Take action – by showing initiative, taking ownership and going the extra mile

Duties and Responsibilities
FINANCIAL RETURNS
Regularly sell hotel rooms through direct client contact.
Achieve budgeted revenues and personal/team sales goals and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans which support the overall objectives of the hotel. Produce monthly reports and sales forecasts.
Identify operational problems that impact the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department heads on solutions.
Create and implement hotel-level tactical sales plans that drive measurable incremental occupancy, increase average rates, increase business volume during off-peak periods, increase local food and beverage and banquet sales, and enhance the image of the hotel in the local community. Monitor sales activities/performance to ensure actual sales meet or exceed established revenue plan.
Analyze current/potential market and sales trends and coordinate all activities to maintain and increase revenue and market share through added business volume and increased rate.


PEOPLE
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments, hotel Executive Committee, and corporate/regional sales group.

Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and
procedures.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
Direct the day-to-day activities of the sales team, plan, organize, and assign work, develop and communicate strategies and goals. Advise staff of formal policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
Create, train, and motivate a sales team that is responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies to achieve revenue goals and maximize profits for the hotel, while maintaining guests’ satisfaction. Develop and maintain relationships with key clients in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services.

GUEST EXPERIENCE
Interact with outside contacts:
Guests – to ensure their total satisfaction
Airlines, wholesalers, corporate accounts, travel agencies, ad agencies within local, domestic and international markets – to ensure repeat business, follow up on events and generate new business
Other contacts as needed (Professional organizations, private clubs, community groups, local media)
RESPONSIBLE BUSINESS
Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
Develop and maintain good relationships with officials and representatives of local community groups and companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel. In coordination with General Manager, serve as hotel representative for media related inquiries and refer sensitive matters to the corporate Public Relations Department if necessary.
Perform other duties as assigned.
May serve as “manager on duty” as required.

ACCOUNTABILITY
This is the top sales and marketing job in a full or limited service or extended stay hotel and may include meeting space and or catering facilities. Typically located in a medium to large city with competition from major hotel chains and may operate across a mix of market sectors. May manage a small number of professional level and administrative sales employees.
QUALIFICATIONS AND REQUIREMENTS
Bachelor’s degree in marketing or related field, and 2 – 4 years total experience in a hospitality or hotel sales and marketing setting, with direct supervisory experience over a sales team, or an equivalent combination of education and work experience. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:
Frequently standing up or moving within and outside of the facility
Carrying or lifting items weighing up to 25 pounds
Handling objects

Other:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Ability to travel to attend workshops, tradeshows, conventions, etc.
May require a valid Driver’s License.
May be required to work nights, weekends, and/or holidays.


The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Company Description
Do you see yourself as a Housekeeping Houseperson?

What’s your passion? Whether you’re into tennis, painting or gardening, at IHG we’re interested in YOU.
The Crowne Plaza White Plains is a well known landmark hotel in the Westchester, White Plains area. Located in the heart of the downtown district, this hotel enjoys an upscale and affluent clientele. The Crowne Plaza White Plains boasts an excellent local reputation and has served as host for many of Westchester’s most prestigious corporate and social clients.
By bringing your expertise and passion to any one of our brands, you will help us achieve our goal of creating great hotels guests love. We currently have a position available for Part time Housekeeping Houseperson.
This will be an excellent opportunity for an outstanding individual who share our passion for taking care of our guests. This professionally trained individual must be dedicated to providing customers with prompt enthusiastic service.
Qualifications:
Qualification included basic reading, writing and math skills. You maybe required to work nights, weekends and Holidays.
Job Description
In return we’ll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide and are available as well as access to wide variety of discount programs and the chance to work with a great team of people. Mostly importantly, we’ll give you the room to be yourself
So What’s your passion? Please get in touch and tell us how you can bring your individual skills to IHG.
IHG is an equal opportunity employer Minorities / Females / Disabled / Veterans


Role: Director of Sales - Even Hotel Norwalk Connecticut
Job Type:
Location: Norwalk,

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