Pertemps Network Group are delighted to be assisting a reputable housing provider for a Housing Solutions Officer to join their Housing Solutions team.This is a frontline statutory role requiring strong technical knowledge of homelessness legislation, excellent decision-making capability, and the ability to manage complex caseloads with minimal supervision. The successful candidate will play a key role in preventing homelessness, assessing statutory duties, and delivering high-quality, legally compliant decisions.Salary: £22-23 PAYELine Management: NoneWorking Pattern: Hybrid (Minimum 3 days office-based)Role OverviewThe Housing Adviser will provide a comprehensive housing advice and homelessness assessment service in accordance with:

• Housing Act 1996 (Part VII as amended)
• Homelessness Reduction Act 2017
• The Homelessness Code of Guidance
• Relevant case law and statutory guidance

You will be responsible for assessing applications, issuing legally robust decisions, and maximising prevention opportunities to reduce reliance on temporary accommodation.Key ResponsibilitiesHousing Advice & Prevention

• Act as a first point of contact for residents seeking housing assistance via face-to-face, telephone, email and written communication.
• Conduct comprehensive housing options interviews in a person-centred manner.
• Create, implement and review Personal Housing Plans.
• Maximise prevention and relief opportunities to sustain existing accommodation or secure suitable alternatives.

Statutory Homelessness Decision Making

• Assess and determine homelessness applications under Part VII of the Housing Act 1996 (as amended).
• Conduct detailed investigations, verify documentation and carry out enquiries including home visits where appropriate.
• Accept, refuse or discharge duties in line with legislation, guidance and case law.
• Issue fully reasoned and legally compliant decision letters within statutory timescales.

Case & Caseload Management

• Proactively manage a varied caseload through continuous assessment and review.
• Ensure accurate and timely case recording across all relevant systems.
• Maintain detailed file notes and ensure statutory notifications are issued correctly.

Temporary Accommodation & Affordability

• Undertake affordability assessments.
• Recommend placements into temporary accommodation where prevention options have been exhausted, ensuring compliance with statutory duties and financial considerations.

Housing Register & Allocations

• Assess applications to join the housing register.
• Verify evidence and determine priority in accordance with the allocations scheme.

Safeguarding & Risk Management

• Carry out safeguarding and risk assessments for vulnerable applicants.
• Escalate concerns in line with child and adult protection procedures.

Legal & Review Work

• Assist with statutory reviews under the Housing Act 1996.
• Support responses to legal challenges including County Court appeals and Judicial Reviews.
• Liaise with Legal Services and attend court where required.

Partnership Working

• Work collaboratively with internal departments and external partners.
• Refer cases to appropriate agencies and attend case conferences as necessary.
• Liaise with Corporate Anti-Fraud services where fraudulent applications are suspected.

About YouWe are seeking a driven and technically competent housing professional with:

• Detailed working knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017.
• Experience assessing and determining homelessness applications.
• Ability to interpret and apply complex legislation and case law.
• Experience managing a demanding caseload with minimal supervision.
• Strong written skills with the ability to draft legally defensible decision letters.
• Confidence in conducting interviews and making evidence-based decisions.
• Experience working within a performance-driven environment.
• Excellent partnership and stakeholder engagement skills.

Core Competencies

• Complex problem-solving: Ability to navigate statutory frameworks and deliver clear, practical solutions.
• Critical thinking: Evidence-based decision-making using analytical reasoning.
• Creativity: Applying innovative approaches to prevent homelessness and improve outcomes.
• People-focused approach: Strong interpersonal capability and collaborative working style.
• Emotional intelligence: Managing sensitive conversations with empathy and professionalism.
• Judgement & accountability: Making sound decisions in ambiguous or high-pressure situations.
• Negotiation: Influencing outcomes with landlords, partners and stakeholders.
• Service excellence: Commitment to delivering high standards of customer care.
• Cognitive flexibility: Ability to adapt to legislative change and service transformation.

Why Apply?This is an excellent opportunity to join a forward-thinking housing provider committed to delivering high-quality statutory housing services and meaningful homelessness prevention outcomes.Apply now for the Housing Solutions role.