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Date Added: Mon 13/03/2023

Service Administrator

Copford, CO6, UK
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Job Type: Permanent, FullTime

Salary: £24000 - £25000/annum excellent benefits

Salary & Benefits

* Salary 25k depending on experience

* 20 days holiday + bank holidays raising by 1 extra day each full year of service to a maximum of 5

* Pension - Employer contribution is 5%, Employee contribution is 5%. AVCs can be made through arrangement

About the role

Your role as Administrator is integral to the Water Services Department (South), working closely with the Water Services Manager to provide support in all day-to-day operations of the department in order to deliver good customer service and further develop customer relationships.

Line Manager: Service Office Manager (South)

Direct Reports: N/A

In this role your key responsibilities will include: ▪

* Answering the Service Office phone

* Scheduling and making appointments for maintenance jobs

* Raising call outs

* Handling all customer enquiries in a polite manner, providing good customer service at all times and forging good relationships with clients and other departments

* Preparing one-off service quotations

* Submitting permits

* Providing relevant paperwork to customers; RAMS, visit reports, etc

* Assisting with day to day Service Office tasks

* Essential qualifications, experience and skills required:

* Confident user of Microsoft Office

* Organised and self-motivated

* Attention to detail

* Customer focused

* Commercial awareness

* A pleasant and friendly “can do” attitude

Qualifications, experience and skills to develop:

* Basic systems knowledge

* Further develop planning skills

* Work as part of the 24/7 Callout Duty Manager team
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