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DATE ADDED: Wed 17/10/2018

Entry Level: Customer Experience Assistant | NYC Clients

New York, USA
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COMPANY: ALLURE

Job Description

Allure is looking for a customer experience focused professional to join our team of hospitality enthusiasts!

A customer service agent, or CSA, will act as a liaison for Allure, providing product information, guidance, and insight into our subscription services for our customers. As a member of the CSA team, you will resolve emerging problems that our customers might face with accuracy and efficiency - all while keeping the customer experience your primary focus.

If you are genuinely excited to help customers/ business owners- this is the job for you!

You need the ability to be patient, empathetic, and passionately communicative as our customers engage us. Our CSA's put themselves in our customers’ shoes and advocate for them when necessary. Problem-solving should come naturally to you if you’re interested in joining our team. You will need to be confident at troubleshooting and investigate if you don’t have enough information to resolve customer concerns.

We deal with new and exciting products/deals each and every day. As a member of the CSA team - you’ll need to be able to work together as a team to problem solve and contribute to company growth.

Core Responsibilities

Ability to:

  • Manage incoming calls and messages.

  • Identify and assess customers’ needs in order to achieve resolution.

  • Build our reputation and trust with customers through open and interactive communication.

  • Provide accurate, valid and complete information by using the directed methods/tools.

  • Meet personal/customer service team targets..

  • Handle customer complaints, provide appropriate solutions and alternatives within time constraints; follow up to ensure resolution.

  • Keep records of customer interactions and process customer requests.

  • Follow communication procedures, guidelines and policies.

  • Go the extra mile to engage customers and provide an exceptional experience.

Job Requirements

  • Love of talking to people.

  • Experience in providing customer service support.

  • Strong phone contact handling skills and active listening.

  • Strong messaging communication skills.

  • String face to face communication.

  • Flexible customer orientation and the ability to adapt/respond to different types of personalities.

  • Excellent communication and presentation skills.

  • Ability to multi-task, prioritize, and manage time effectively.

  • Experience maintaining an orderly workflow according to priorities.

  • Ability to think critically and strategically.

  • Advanced troubleshooting skills.

  • Proficiency in English.

  • High school degree.

Company Description
Established in 2010, Allure Marketing, Inc. is a marketing and fundraising firm that provides essential resources for fortune 100 and 500 companies. AM works with the most respected companies and NGOs in the telecommunications, non-profit, pet care, office supplies, and utilities industries.

Allure Marketing's philosophy of 100% internal, organic growth guarantees team members will be trained from the entry-level up, providing them an opportunity for rapid advancement within the company.

To meet the current demands of its clients, Allure Marketing is looking to expand into 10 NEW markets within the US and move towards international expansion in the next 14 months.

We have become the leading choice for clients wanting to gain an edge over their competitors. The more personal and direct approach accomplishes what traditional form of sales and marketing such as telemarketing, e-mails, direct mail, commercials, and billboards can not: lasting customer relationships.


Role: Entry Level: Customer Experience Assistant | NYC Clients
Job Type:
Location: New York,

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