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DATE ADDED: Sat 13/10/2018

Collections Management Analyst

Laguna Woods, USA


Job Description

Searching for a detailed-oriented accounting professional to serve as a Collections Management Analyst for an 18,000-resident private community.

Village Management Services’ mission is to serve the residents of Laguna Woods Village with the highest level of customer service and professionalism, making Laguna Woods Village the premier active-adult community in Southern California. We value integrity, quality, dedication and open communication in a rewarding and challenging environment.



  • Produces and analyzes accounts receivable reports.

  • Researches, compiles, maintains and manages data related to collection efforts; resolves escalated accounting inquiries.

  • Communicates with residents, board members, staff, financial institutions, regarding delinquency issues.

  • Works with residents to implement alternative payment options and monitor compliance to terms of approved payment plan agreements.

  • Coordinates delinquency processes with internal compliance division to ensure adherence to member disciplinary procedures.

  • Maintains regular communication and coordination with external collection firms and legal counsel in relation to delinquent accounts.

  • Prepares and disseminates financial information, including monthly delinquency reports, in a timely manner and meaningful format for board review and makes recommendations for write-offs.

  • Manages small claims court documentation and processing.

  • Participates in developing and implementing systems and procedures for tracking and analyzing delinquent accounts receivable.

  • Evaluates assigned issues and summarizes findings and conclusions, works cooperatively with operational departments, develops specific recommendations and reviews data and conclusions with Manager.


  • 3 to 5 years of Collections and/or Accounting experience.

  • Bachelor's Degree in Accounting or Finance preferred.

  • Excellent customer service/ client service interactions.

  • Strong accounting knowledge of debits and credits required.

  • Exceptional analytical and problem-solving skills and strong Excel skills required (Pivot tables /VLook ups).

  • Knowledge of Microsoft Office, including Dynamics AX.

VMS is an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Company Description
Village Management Services, Inc. provides professional management services to the community of Laguna Woods Village, the largest Southern California independent-living community for people 55 and older. The Village is built on 2,100 acres, features 12,736 homes and is home to about 18,000 residents. Managing Laguna Woods Village is similar to managing a city. VMS, Inc.’s approximately 1,000 employees provide a wide variety of services to Village residents and maintain the community infrastructure. VMS, Inc. is a mutual-benefit, nonprofit corporation. Our commitment to quality and excellent customer service has made Laguna Woods Village one of the most emulated active retirement establishments in the country. For more information, visit

Role: Collections Management Analyst
Job Type:
Location: Laguna Woods,

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