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DATE ADDED: Thu 20/09/2018

Call Center Customer Contact Program Specialist

Gaithersburg, USA
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COMPANY: RANDSTAD USA

Job Description

Seeking candidates who are ambitious, motivated individuals with excellent communication, interpersonal and organizational skills who would like the opportunity to help people. They are currently hiring several Program Specialists to join their team! These positions are temp to hire opportunities for those that have the right attitude, work ethic and stellar performance. All shifts are Monday through Friday. The client is located in Gaithersburg, near the RIO complex. Accessible via the Shady Grove metro and on the bus line.

Acts as single point of contact and voice for all providers, patients and product team
Serves as a patient advocate and enhances the collaborative relationship between the payer, HCP and patient.
Coordinates access to therapies, conducts appropriate follow-up and facilitates access to appropriate support services.
Collects and reviews all patient insurance benefit information.
Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
Maintains frequent phone contact with provider representatives, third party customer service representatives and pharmacy staff
Coordinates with inter-departmental associates as necessary.
Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercise judgment within defined standard operating procedures to determine appropriate action.
Typically receives little instruction on day-to-day work, general instructions on new assignments.
Must be knowledgeable of HIPAA regulations and HIPAA compliant at all times.
Performs related duties as assigned.

Previous 3+ years of experience in a physician's office, healthcare setting, and/or insurance background preferred. Bachelor's Degree Preferred.
Excellent verbal and written communication skills.
Ability to multi-task and adapt to changing priorities.
Proficient keyboard skills.
Competency in MS Word and Excel.
Knowledge of HIPAA regulations.
Detailed oriented and highly organized.
Excellent inter-personal skills.
Knowledge of pharmacy benefits, and medical benefits.
Global understanding of commercial and government payers preferred.
Ability and initiative to work independently or as a team member.
Ability to problem solve.
Customer satisfaction focused.

Working hours: Monday - Friday 8:30 am - 5:30 pm

Go to # to complete a prescreen questionaire for immediate consideration.

Company Description
Randstad provides temporary, temporary-to-hire and permanent placement services each week to over 100,000 people every day. We are the 2nd largest staffing agency in the world. We believe in the value of work as a unifying force that shapes society for the better. We are known for continuing to adhere to and live by the core values established early in our company's history: to know, serve and trust, striving for perfection, and simultaneous promotion of all interests.


Role: Call Center Customer Contact Program Specialist
Job Type:
Location: Gaithersburg,

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