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Date Added: Sat 03/04/2021

Pool & Beach Operations Manager

Sunny Isles Beach, FL, US
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Company: TRUMP INTERNATIONAL BEACH RESORT

Job Type: Permanent, FullTime

Job Details

Level: Experienced

Job Location: Trump International Beach Resorts - Sunny Isles Beach, FL

Position Type: Full Time

Salary Range: Undisclosed

Job Category: Hospitality - Hotel

Description

SUMMARY: This position assists in the oversight of all the outdoor F&B operations consisting of two pools, beach, cabanas, & receptions areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

    -Spends 80% of their shift outside supervising the team members and communicating with guests to ensure memorable experiences. Cover staff breaks when needed.
    -Complete stand up daily and in the event of staggered shifts hold multiple meetings. Ensure during this meeting that we address uniform and grooming standards.
    -Know and communicate all Hotel 4 star service standards.
    -Trains all incoming staff on all Hotel 4 star service standards.
    -Consistently perform audits to ensure team members are performing to standard
    -Ensure staff completes "Daily Opening and Closing Checklists"
    -Ensure completion of the "Manager Timeline Checklists" and "Daily Recap Report" on every shift

    -Assists with adhering to the Rules and Codes set forth by the City in regard to Beach and Pool Operation on the beach.

    -Ensures appropriate amenities are distributed every 90 minutes on the pools; assist with delivery when needed

    -Resolve all guest issues and follow up to ensure their satisfaction with the resolution Communicate these issues/outcomes to Pool and Beach Management Team in real time

    -Perform monthly inventory of towels and chair covers
    -Enter weekly schedules in payroll system & Update timesheets on every shift. Update Attendance Tracker as needed
    -Report all team member incidents to the correct departments and communicate to the Pool and Beach leadership team using the correct forms/tools
    -Responsible for all upkeep and condition of pool and beach FFE
    -Takes direction from the Assistant Director of Pool & Beach Operations and completes assignments and projects according to established deadlines

    -Assists with Oversight all phases of outdoor F&B outlet's operation.
    -Have good working knowledge of current food & beverage trends and menu presentation.
    -Has working knowledge of restaurant and bar promotions, cost control, beverage inventory, purchasing, and checkbook accounting.

    -Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for anticipated business.

    -Responsible for all safety, sanitation and cleanliness of the outlets areas.
    -Must have strong commitment to guest service, the ability to respond to guest complaints in a timely, professional manner.

    -Strong technical skills and excellent management skills

    -Assists with Labor Management within Restaurants and Pool and Beach Operations .

    -Assists in ensuring that all staff is trained to hotel standards and applicable government food handling regulations.
    -Will develop and implement strategies and practices which support employee engagement.

    -Assists with updating par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for anticipated business.

    -Strong Computer knowledge- Micros, Microsoft , SMS this knowledge is continuously improved as the systems develop
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