Job Details

Level: Experienced

Job Location: Trump International Beach Resorts - Sunny Isles Beach, FL

Position Type: Full Time

Salary Range: Undisclosed

Job Category: Hospitality - Hotel

Description

SUMMARY: This position assists in the oversight of all the outdoor F&B operations consisting of two pools, beach, cabanas, & receptions areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

-Spends 80% of their shift outside supervising the team members and communicating with guests to ensure memorable experiences. Cover staff breaks when needed.
-Complete stand up daily and in the event of staggered shifts hold multiple meetings. Ensure during this meeting that we address uniform and grooming standards.
-Know and communicate all Hotel 4 star service standards.
-Trains all incoming staff on all Hotel 4 star service standards.
-Consistently perform audits to ensure team members are performing to standard
-Ensure staff completes "Daily Opening and Closing Checklists"
-Ensure completion of the "Manager Timeline Checklists" and "Daily Recap Report" on every shift

-Assists with adhering to the Rules and Codes set forth by the City in regard to Beach and Pool Operation on the beach.

-Ensures appropriate amenities are distributed every 90 minutes on the pools; assist with delivery when needed

-Resolve all guest issues and follow up to ensure their satisfaction with the resolution Communicate these issues/outcomes to Pool and Beach Management Team in real time

-Perform monthly inventory of towels and chair covers
-Enter weekly schedules in payroll system & Update timesheets on every shift. Update Attendance Tracker as needed
-Report all team member incidents to the correct departments and communicate to the Pool and Beach leadership team using the correct forms/tools
-Responsible for all upkeep and condition of pool and beach FFE
-Takes direction from the Assistant Director of Pool & Beach Operations and completes assignments and projects according to established deadlines

-Assists with Oversight all phases of outdoor F&B outlet's operation.
-Have good working knowledge of current food & beverage trends and menu presentation.
-Has working knowledge of restaurant and bar promotions, cost control, beverage inventory, purchasing, and checkbook accounting.

-Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for anticipated business.

-Responsible for all safety, sanitation and cleanliness of the outlets areas.
-Must have strong commitment to guest service, the ability to respond to guest complaints in a timely, professional manner.

-Strong technical skills and excellent management skills

-Assists with Labor Management within Restaurants and Pool and Beach Operations .

-Assists in ensuring that all staff is trained to hotel standards and applicable government food handling regulations.
-Will develop and implement strategies and practices which support employee engagement.

-Assists with updating par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for anticipated business.

-Strong Computer knowledge- Micros, Microsoft , SMS this knowledge is continuously improved as the systems develop