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DATE ADDED: Tue 01/10/2019

Quickbooks Live Senior Expert Bookkeeper

Los Angeles, CA, US
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COMPANY: INTUIT

JOB TYPE: Permanent, FullTime

Overview

Join Our Virtual Tax Network!

At Intuit, our mission is to power prosperity around the world. QuickBooks Live support that mission to ourQuickBooks Live customers by: providing valuable guidance, instilling trust and confidence, and building relationships with clients, all while using state of the art tools and technology.  Your strength as a Bookkeeper professional will allow you to empower and educate people so that they can lead better lives, and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from!

The way that we support our customers is changing, and we want you to be a part of it! Our QuickBooks Live are agile; continually learning, working, and providing guidance in new and exciting ways. 

Responsibilities
  • This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers
  • Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise. 
  • Communicates directly with customers, answering specific domain questions (written & oral) 
  • Performs domain expert services (tax returns, bookkeeping/accounting)
  • Reviews information input by customers for accuracy
  • Researches regulations to support advice 
Qualifications
  • Experience: 5+ years domain experience (contingent upon domain).  Experience using tax prep or bookkeeping software.
  • Degree: For bookkeeping domain -  4 year degree preferred ; for tax domain - 4 year degree required
  • Credentials/Certifications: Active credential required, CPA, CPB or QB ProAdvisor) 
  • Skills: High degree of customer service, attention to detail, ability to manage multiple tasks.  Strong written and verbal communication skills.  Moderate computer/software skills.
  • Proficient with technology; solid knowledge of computer operations and software. 
  • Must have (or be willing to obtain) a dedicated internet connection and landline phone 
  • Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment with minimal supervision
  • Critical thinking, problem solving, and determination
  • Bilingual (English/Spanish) communication skills (written & spoken) a plus
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