IT Engineer (Projects + Support)

Caerphilly
Salary up to £45,000 + annual bonus + benefits

A hands-on IT role combining technical escalation and project delivery, within a genuinely employee‑owned business.

You'll be joining a growing IT services company where the people delivering the work also own the business. As an employee‑owned organisation, everyone has a stake in success, a voice in how things are done, and the space to grow their career properly. The culture is collaborative, supportive and practical - focused on doing great work, not ticking boxes.

This role sits across 2nd/ 3rd line support and infrastructure projects. You'll act as an escalation point for IT Technicians while also taking the lead on delivering solutions across cloud, infrastructure and security for a varied customer base.

What you'll be doing:

• Acting as the technical escalation point for the IT Support team

• Troubleshooting complex 2nd/3rd line issues across infrastructure, cloud and networking

• Delivering IT projects including migrations, upgrades and new implementations

• Administering Microsoft 365 and Azure environments

• Supporting Windows Server, VMware and Hyper‑V platforms

• Managing backup and storage solutions (SAN, NAS, Veeam)

• Working with firewalls, VPNs, wireless and wider security technologies

• Producing clear documentation and contributing to shared technical knowledge

• Working directly with customers, both on‑site and remotely

What they're looking for:

• Strong experience in a 2nd or 3rd line IT support / infrastructure role

• Confident with Microsoft 365 administration and troubleshooting

• Solid Windows Server and virtualisation experience

• Good networking fundamentals (TCP/IP, VLANs, VPNs, wireless)

• Backup and storage experience

• Comfortable owning escalations and managing multiple priorities

• Clear communication skills and a strong customer‑first mindset

• A proactive, hands‑on approach with genuine interest in technology

• Full UK driving licence and access to own transport

• MSP experience (Essential)

Nice to have:

• Azure IaaS design and deployment

• Firewall and network security technologies

• PowerShell or automation experience

• Microsoft, VMware, CompTIA or ITIL certifications (or working towards them)

If you're an IT Engineer looking for responsibility, variety and a role where your input actually counts, this is a strong next move.