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DATE ADDED: Tue 28/01/2020

Service Desk Manager

Coleshill, UK


JOB TYPE: Permanent, Full Time

SALARY: £30,000 - £30,000

A provider of market-leading technology solutions to the recruitment industry is looking for a Service Desk Manager in Coleshill. Taking responsibility for customer support and incident management, you will receive 25 days’ holiday, permanent health insurance, free parking, a pension scheme, a number of benefits via Perkbox and regular social events.

As a Service Desk Manager, your responsibilities will include: 

  • Incident and problem management.
  • Managing and adhering to Service Level Agreements.
  • Maintaining high levels of customer service.
  • Ensuring Service Desk processes are always followed.
  • Ensuring the team clearly logs and categorises Customer Cases in the incident management software.
  • Building and developing mutually respectful, positive relationships with colleagues and clients.
  • Organising and managing your time allocated to tasks, highlighting conflicts in priorities and progress against the plan in a timely manner.

    We are looking for Service Desk Manager will the following skills and experiences: 

    • A thorough appreciation of all core applications within the Support Agreements offered by the company including Office 365 and Microsoft Dynamics (desirable).
    • Experience of managing offshore and overseas teams within the support function to help scope the tram and processes to operate internationally.
    • The commitment to quality and a thorough approach to troubleshooting and testing.
    • A commitment to continuous improvement.

      You will have your lunch paid for on the last Friday of every month which is usually something that is ordered in and if you don’t have MS Dynamics 365 experience, they will pay for you to complete the course to ensure you have the qualification as quickly as possible. 

      In return, a Service Desk Manager will receive a salary of Circa £30,000 per annum. 

      To apply for this Service Desk role, please click apply online and upload an updated copy of your CV.

      Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
      Role: Service Desk Manager
      Job Type: Permanent, Full Time
      Location: Coleshill, England, England

      Apply for this job now.